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#76848
07/04/2021 9:47 AM
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Does anybody use the "Drug History" feature under Prescribing?
We often use to verify if patient has been pickup up meds, etc.
For the last 2 weeks it has not been functioning.
Dino
Rheumatology
New York
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Hi Dino,
Drug history has always been hit or miss, probably works 75% of the time and responds "No history available" for the other 25%.
I honestly have not paid attention to notice a difference recently, I shall pay attention this week.
Gene
Gene Nallin MD solo family practice with one PA Cumberland, Md
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I just tried 8 patients, trying to go with different insurances, and none would show drug history.
If permanent, this is disappointing, I also found it a very useful feature
Gene
Gene Nallin MD solo family practice with one PA Cumberland, Md
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Hi Gene,
Yes traditionally it would work 75% of the time. Often if it was unavailable, I would recheck again with a different date range and it would work. Currently, however, I have no success.
Dino
Rheumatology
New York
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The drug history button seems dead for me. Anybody call AC about it?
Jack
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Hi everyone.
Thanks for bringing this up. I have made support aware of the possible issue. If you are experiencing this, I would ask you to message support directly. You can contact them via email at support@amazingcharts.com or reach out via chat. They may need more details to be able to investigate this further.
I tried to test this on my own database, but this is one of those features where you need to be a real provider accessing real patient data in order to test successfully. My training database will not cut it.
Mark Dabeck
Client Success Manager/Amazing Charts
"Amazing Charts now offers On-Site Training. Message me for details".
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Hi Mark / Everyone
I had Rebecca remote into server yesterday. She adjusted some network permissions and ran a database tuner, however it still did not resolve the issue. She advised I circle back next week.
For our practice, this is a "Critical Bug".
Dino
Rheumatology
New York
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I agree a critical bug I get the following error message: "Unable to process requested drug history at this time. Status code: Item900 Rejection code: Description: Sender ID Not In Directory. Drug History is not available." Gee it was in there in version 10 sent this message as a chat to support we will see
Last edited by koby; 07/09/2021 1:33 PM.
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Got a reply from support they say it is a known problem and both AC and NewCrops are working on it
Last edited by koby; 07/09/2021 1:37 PM.
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Anyone on v11 with this problem?
Thanks
Gene
Gene Nallin MD solo family practice with one PA Cumberland, Md
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And I was hoping that the (eventual) upgrade would fix it..... Gene
Gene Nallin MD solo family practice with one PA Cumberland, Md
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We use it regularly, or at least we used to. Staff says it stopped working a couple of weeks ago.
We are on V10.0.2.
Please bring it back!
Sounds like it is not an issue with the upgrade.
Jon
GI
Baltimore
Reduce needless clicks!
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That is interesting so probably a NewCrops issue
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Hi Koby
NewCrops response:
"I'm not seeing any issues on our end with benefit and history. Please reach out to your contact at AmazingCharts and see if they have any issues on their end.
Wendy Thorn
Customer Care Manager | NewCrop "
Dino
Rheumatology
New York
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Will the informed/honest IT vendor please stand up!
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We pay AC... not New Crops.
It is AC's responsibility to find the source of the problem.
Jon
GI
Baltimore
Reduce needless clicks!
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Mark@AC...
Mark, I did notify support asking if the drug history button was no longer working, and have a ticket number since last week, but have not heard back. I understand that this may be out of AC's control, but it would be nice to know this is a system-wide issue and what is the ongoing effort to fix it. It is very useful to check the drug history when patients cannot recall meds or when they started them.
Thanks!
UPDATE: I just tried it again on a patient and it worked! Is it working for all my little AC friends out there?
Last edited by Headcase; 07/13/2021 2:23 PM.
Jack
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Hooray seems the drug history lookup fixed now if only the crashes would stop.
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Drug history not working for me.
Still on v 10.0.2
Gene
Gene Nallin MD solo family practice with one PA Cumberland, Md
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Still does not work for me.
I am on 10.0.1.
Submitted another ticket.
This has been going on for at least a month now!
Last edited by DoctorK; 07/13/2021 10:34 PM.
Dino
Rheumatology
New York
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Wonder if it's a V11 new prescribing requirements thing
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Wonder if it's a V11 new prescribing requirements thing That's my guess. We will be upgrading ?early August, we should know then. Thanks Gene
Gene Nallin MD solo family practice with one PA Cumberland, Md
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Just to be clear, I'm on version 11, and the drug history was not working for about a week and now it is, all while on version 11. So... I wonder why some still have the problem? Is it those still on version 10? Hmmmm....
Jack
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On version 10. still not working
Jon
GI
Baltimore
Reduce needless clicks!
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Email from AC today...
Me: "Just to clarify, the upgrade will Not fix this problem?"
AC Tech support: "Correct"
Are any users, on any version, still experiencing this issue? Please include your version in response.
I do not want to upgrade and continue to be disappointed.
Dino
Rheumatology
New York
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