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V11.1.1 Update Problem #76886 07/08/2021 1:38 PM
Joined: Jan 2011 Posts: 443 Likes: 2 serene OP Member
OP serene Member Joined: Jan 2011 Posts: 443 Likes: 2	Oh no. Already got a problem when upgrading on the main computer. I clicked abort but now AC won't even start up. Attached Images Untitled.png (30.12 KB, 102 downloads) Untitled2.png (10.42 KB, 96 downloads) Last edited by serene; 07/08/2021 1:48 PM. Serene Office Manager General Pediatrics Houston, Texas

Re: V11.1.1 Update Problem serene #76892 07/08/2021 2:39 PM
Joined: Jan 2011 Posts: 443 Likes: 2 serene OP Member
OP serene Member Joined: Jan 2011 Posts: 443 Likes: 2	AC called me back right away and fixed it. The update is done! It took 2.5 hours and 2 phone calls with AC. They were fast, calling me back right away after I emailed support@ac. The eRx is faster - no more delay. Haven't had any crashes yet, will know more tomorrow with a full schedule. Now I can relax for today. Last edited by serene; 07/08/2021 3:46 PM. Serene Office Manager General Pediatrics Houston, Texas

Re: V11.1.1 Update Problem serene #76900 07/08/2021 6:10 PM
Joined: Feb 2011 Posts: 1,023 Likes: 5 Cumberland, Md DocGene Member
DocGene Member Joined: Feb 2011 Posts: 1,023 Likes: 5 Cumberland, Md	Hi Serene, Glad it went well! Please give us updates on the good and bad. Thanks Gene Gene Nallin MD solo family practice with one PA Cumberland, Md

Re: V11.1.1 Update Problem serene #76976 07/16/2021 3:18 PM
Joined: Jan 2011 Posts: 443 Likes: 2 serene OP Member
OP serene Member Joined: Jan 2011 Posts: 443 Likes: 2	The front desk workstation has been crashing twice a day around 10am and 2pm. Strange that it's around the same time everyday. Now another staff member has been experiencing crashes twice a day also. The doctor's workstation has not crashed, thankfully. Serene Office Manager General Pediatrics Houston, Texas

Re: V11.1.1 Update Problem serene #76978 07/16/2021 9:27 PM
Joined: Aug 2011 Posts: 31 DallasCards Member
DallasCards Member Joined: Aug 2011 Posts: 31	all computers crashing many times a day. What solutions are there?

Re: V11.1.1 Update Problem DallasCards #76982 07/17/2021 1:01 PM
Joined: May 2009 Posts: 840 Likes: 2 Canaan CT koby Member
koby Member Joined: May 2009 Posts: 840 Likes: 2 Canaan CT	I try to shutdown then restart AC on my workstations a couple of times a day that seems to help albeit takes time and is not a permanent 'fix'

Re: V11.1.1 Update Problem serene #76983 07/17/2021 1:33 PM
Joined: Sep 2012 Posts: 342 Likes: 7 carlfogel Member
carlfogel Member Joined: Sep 2012 Posts: 342 Likes: 7	Hi, Has anyone looked at event viewer for clues to what's happening? Cheers, Carl Fogel

Re: V11.1.1 Update Problem serene #76984 07/17/2021 1:34 PM
Joined: Jun 2005 Posts: 48 Likes: 1 Norman, OK VTWilson Member
VTWilson Member Joined: Jun 2005 Posts: 48 Likes: 1 Norman, OK	Just finished going up from 10.0.2 to 11.1.1. Needed guardian angel because Tuner hung for >1h at "reindexing" but they called back in 15" on Saturday morning and got us going. First test script went through fine. Last edited by VTWilson; 07/17/2021 1:34 PM. Victor Wilson MD FAAP

Re: V11.1.1 Update Problem carlfogel #77003 07/20/2021 11:19 AM
Joined: Jan 2011 Posts: 443 Likes: 2 serene OP Member
OP serene Member Joined: Jan 2011 Posts: 443 Likes: 2	I opened the event viewer but I don't know how to read/understand it. I have sent an email to support... Last edited by serene; 07/20/2021 2:24 PM. Serene Office Manager General Pediatrics Houston, Texas

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