Missing controlled script

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Missing controlled script #75454 05/18/2020 10:20 AM
Joined: Nov 2009 Posts: 87 Likes: 1 Western North Carolina AnneMarie OP Member
OP AnneMarie Member Joined: Nov 2009 Posts: 87 Likes: 1 Western North Carolina	We have a situation where we sent a RX for a controlled substance to the pharmacy. NewCrop shows it was successful, but the pharmacy insists they don't have it. This hasn't happened before - usually the pharmacy finds the script when we call them. We used the report missing prescription feature to let NewCrop know about it, but I'm wondering if anyone has had this situation before and if so, how long did it take for it to be rectified. Also, does anyone know if NewCrop has a support number? Anne-Marie Family Medicine Whatever Someone Else Isn't Handling Manager

Re: Missing controlled script AnneMarie #75459 05/18/2020 12:42 PM
Joined: Feb 2011 Posts: 1,023 Likes: 5 Cumberland, Md DocGene Member
DocGene Member Joined: Feb 2011 Posts: 1,023 Likes: 5 Cumberland, Md	Hi AnneMarie, We have had this occur a few times, overall a very rare situation. I just resent the rx and did not followup any further. Gene Gene Nallin MD solo family practice with one PA Cumberland, Md

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