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AC In The Clouds #74082 05/06/2019 12:03 PM
Joined: Jun 2011 Posts: 255 DrLee OP Member
OP DrLee Member Joined: Jun 2011 Posts: 255	When Indy abruptly disappeared, this forum literally saved my practice/data! I saw he was gone/couldn't be found on this forum on Wednesday and immediately got in touch with AC to take over hosting. By Saturday, Indy's server had crashed, but we already had the backup we needed to get back up and running. Ryan from AC worked all weekend to get us up and going. Clayton has been working since (including weekends) to get our imported items all back. We ended up losing no data, and AC really has been AMAZING getting us back up and going. Thank you. Thank you. Thank you. David Lee, MD IM Dallas, TX David Lee, MD IM Dallas, TX

Re: AC In The Clouds DrLee #74083 05/06/2019 12:57 PM
Joined: Oct 2011 Posts: 1,612 Montana jimmie Member
jimmie Member Joined: Oct 2011 Posts: 1,612 Montana	Great to hear, I am also very very very pleased with AC in the Cloud, which I transitioned to several years ago. jimmie internal medicine gab.com/jimmievanagon

Re: AC In The Clouds DrLee #74084 05/06/2019 5:21 PM
Joined: Jan 2005 Posts: 442 Florida KenP Member
KenP Member Joined: Jan 2005 Posts: 442 Florida	Great news. Many thanks to Bert & Chris Conrad (and crew). ...KenP Internist (retired 2020) Florida

Re: AC In The Clouds DrLee #74085 05/07/2019 11:36 AM
Joined: Feb 2015 Posts: 13 NicB Member
NicB Member Joined: Feb 2015 Posts: 13	Agreed DrLee! Our BFYP server is still running in case I need to drop in a grab something, but otherwise Claire over at the Amazing Charts team put in some hours saving our practice as well. No data was lost and we have all the interfaces running as they should. Besides the new way to log in, my team was never down more than half a day last friday to pull a current back up make the switch. We ended up moving 10,580 patient folders and 87,000+ files from the imported items... THANK YOU TO EVERYONE ON THE AMAZING CHARTS IT TEAM. It's unfortunate that this happened. But they were more than willing to help with no questions asked. At this point, its more than AC in the cloud, more like angels in those clouds.

Re: AC In The Clouds DrLee #74100 05/12/2019 10:14 AM
Joined: Nov 2006 Posts: 2,084 Central Florida ryanjo Member
ryanjo Member Joined: Nov 2006 Posts: 2,084 Central Florida	When will AC cloud users be upgraded to 10.1.4? It was available on 4/22/19 for download for office based AC users. Anyone who has upgraded to 10.1.4 have comments on the Message Box & Outbox bugs being resolved? John Internal Medicine

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Comment Guidelines: Do post respectful and insightful comments. Don't flame, hate, spam.

Mark@AC: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time.

koby: yes what a combo new crop and AC reliable as Amazon......NOT

Mnemonic: A lot of fake stuff on Amazon, Just saying.

koby: but they take it back....NewCrops fixed

Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.

AmazingDave: 10/14. Multiple eRx failures. Anyone else?

JBS: eRx not working for us this morning 10/15 630am Eastern

JBS: Looks like its related to the migration - we completed it by NewCrops apparently doesnt think so

beagle: updox is downdox again, 10/15

JBS: updox back up... now if we can just reach Ac to restore eRx

DocMark: eRx is up for us but slow, unworkable

BrotherJon: eRx issue for many. New Crop and AC working on it.

ChrisFNP: yep, refills have crashed twice today

Dr M @ EmmFamPr: newcrop down for us also; and we did the migration; unable to send anything electronically

ChrisFNP: Any updates fr us in the CST area?

ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?

ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.

eriklloyd: 11/11/24 - Prescription failure for us. Anyone else experiencing issues?

Pinky: Yes. Prescriptions aren't going through.

beagle: anyone contact ac and get eta fix?

AMCS: Same

AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.

Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it

Pinky: It is working now. 1pm EST. 11/11/24.

Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.

tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.

tcosta: It almost never used to happen and now it's constant.

tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.

Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.

Bert: Can anyone tell me where the post is from AIDevelopment

ChrisFNP: Anyone else experinencing sloooowwww prescribing? 11/22/2024 1550CST

Reena: eprescribing has not worked for me all day

awcenter: Anyone having problems with escribe this morning

ChrisFNP: 12/16 very slow escribe but working

ChrisFNP: I think escribe is already on Holiday 12/20

beagle: Alas, random escribe slow downs unfortunately par.

DRMO: anyone else having problems with e-prescribing today? Had issue on Friday also, but it autocorrected. now back 12 30 24

ChrisFNP: can't validate for controlled

DRMO: AC support did a remote assist. problem fixed. TY

ChrisFNP: MIne corrected about 2 cst

Headcase: I cannot Rx Fioricet last few days, put in support ticket....

Headcase: This Fioricet thing probably is of limited general interest, but I was able to send generic...

Bert: This sucks

ChrisFNP: A/C meeting today at NOON EST

ChrisFNP: Meeting is 2/26/2025 should have an email with the invite

koby: does it matter if NewCrap is worse on a Friday than a Monday?

ChrisFNP: nope, both are busy for me

lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks

ChrisFNP: 3/18 Does anyone else feel like the prescibing is slower than usual?

ChrisFNP: AC meeting today if anyone is interested, 3/19

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This board is dedicated to the memory of Michael "Indy" Astleford. February 6, 1961 -- April 16, 2019

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