After Hours Support

AC Version 12.3
by ChrisFNP - 05/12/2025 11:25 AM

Search for never seen patients
by tcosta - 05/12/2025 10:37 AM

No refills on Schedule 4 Meds
by koby - 05/06/2025 9:24 AM

New Feature?
by ChrisFNP - 04/22/2025 6:37 PM

Here is a new one
by ChrisFNP - 04/22/2025 6:20 PM

I won't get help because I am I
by Bert - 04/22/2025 9:09 AM

Posts: 52
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After Hours Support #73853 02/28/2019 8:47 AM
Joined: Mar 2009 Posts: 339 The Villages, FL imcffp OP Member
OP imcffp Member Joined: Mar 2009 Posts: 339 The Villages, FL	Amazing Charts needs to Provide after hours support Third time this month we have had an issue since the last update 10.1.1. Root error element missing I'm sitting here with patients waiting and I can't do anything except cancel patients until I get a call back Frank J. Paiano, DO, FACOI Internal Medicine of Central Florida, PA The Villages, FL

Re: After Hours Support imcffp #73854 02/28/2019 10:18 AM
Joined: May 2009 Posts: 838 Likes: 2 Canaan CT koby Member
koby Member Joined: May 2009 Posts: 838 Likes: 2 Canaan CT	yes was almost a daily occurrence for me also support remoted in and had to reset permissions on 10 different functions and now seems to work although every time I log in get an error message but then goes on and logs in.

Re: After Hours Support imcffp #73855 02/28/2019 12:05 PM
Joined: Sep 2012 Posts: 342 Likes: 7 carlfogel Member
carlfogel Member Joined: Sep 2012 Posts: 342 Likes: 7	Hi Frank, This may help: http://achelp.amazingcharts.com/ub/ubbthreads.php/topics/73397/Re:_Root_element_missing#Post73397 Cheers, Carl Fogel

Re: After Hours Support imcffp #73856 02/28/2019 2:15 PM
Joined: Dec 2017 Posts: 123 Dru Member
Dru Member Joined: Dec 2017 Posts: 123	Note to self don't update just yet

Re: After Hours Support Dru #73858 02/28/2019 3:03 PM
Joined: May 2009 Posts: 838 Likes: 2 Canaan CT koby Member
koby Member Joined: May 2009 Posts: 838 Likes: 2 Canaan CT

Re: After Hours Support imcffp #73862 03/01/2019 12:39 PM
Joined: May 2009 Posts: 838 Likes: 2 Canaan CT koby Member
koby Member Joined: May 2009 Posts: 838 Likes: 2 Canaan CT	Perhaps another reason to hold off on 10.1.1,....since the 'repair' of permissions in AC on the server (WSE 2012 R2) the Updox connector can't connect to AC, will give an update when fixed

Re: After Hours Support imcffp #73865 03/01/2019 5:55 PM
Joined: Nov 2014 Posts: 78 Houston, Texas a_ramiz Member
a_ramiz Member Joined: Nov 2014 Posts: 78 Houston, Texas	We are still on 10.0.2. Just curious, when was 10.1.1 released for general availability ? Chris Conrad hinted a major update in May 2019 when it will have transition of care files in the inbox for automatic import and reconciliation same was as for a lab today. Thanks Aramiz

Re: After Hours Support imcffp #73866 03/01/2019 7:34 PM
Joined: Nov 2005 Posts: 2,366 Likes: 2 Chicago, IL Wendell365 Member
Wendell365 Member Joined: Nov 2005 Posts: 2,366 Likes: 2 Chicago, IL	I believe 10.1.1 has been released for general availability. I have not had a problem with permissions with WSE 2012R2 and 10.1.0 (I haven't updated to the latest yet) Wendell Pediatrician in Chicago The patient's expectation is that you have all the answers, sometimes they just don't like the answer you have for them

Re: After Hours Support a_ramiz #73867 03/02/2019 8:24 AM
Joined: May 2009 Posts: 838 Likes: 2 Canaan CT koby Member
koby Member Joined: May 2009 Posts: 838 Likes: 2 Canaan CT	10.1.1 build 114 is on the client site for download think it has been there for about 3 weeks or so, I have had no issues using it on my laptop (Windows 10 Pro) that I use for my nursing home and assisted living facility patients. The issues were in the office with WSE 2012 R2.

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