A friend who is an telecom engineer for Comcast would agree with Indy, they should be hiring more engineers to handle their expansion from residential into business services. He says that Comcast itself owns very little of the fiber network, mostly leased from others. The cuts outside of Charlotte was made by a construction crew on CenturyLink fiber. The same day, a fiber cut in NYC (of a network that was specifically leased to supply redundancy) caused Comcast HQ in Philly to be cut off, so customers couldn't find out what was going on, and for a large part of the day no one was able to coordinate response to the outage. Maybe their next acquisition should be a satellite company.
