Most Recent Posts
Search for never seen patients
by AaronWay - 05/21/2025 9:52 PM
Version 12.3 release notes
by imcffp - 05/21/2025 1:19 PM
Eligibility Failures - ACPM
by tcosta - 05/19/2025 3:16 PM
AC Version 12.3
by ChrisFNP - 05/17/2025 12:59 PM
No refills on Schedule 4 Meds
by koby - 05/06/2025 9:24 AM
Fixing PRESCRIPTION DRUG MONITORING in Windows 11 Pro
by VTWilson - 05/01/2025 12:55 PM
Member Spotlight
bmdubu
bmdubu
Tampa
Posts: 34
Joined: August 2010
Newest Members
It's me, Paradise Family, MedCode, MZ Medical Billi, girlfromwebpage
4,593 Registered Users
Previous Thread
Next Thread
Print Thread
Rate Thread
#72839 04/24/2018 11:59 AM
Joined: Jul 2015
Posts: 49
AlleyC Offline OP
Member
OP Offline
Member
Joined: Jul 2015
Posts: 49
I have sent in a suggestion to AC multiple times regarding the following MUST HAVE.
We need for AC to develop (in their spare time) a way to be able to see ALL of the patient's appointments. PAST, PRESENT AND FUTURE. Cancelled, rescheduled and No Show. We do not have a leg to stand on if a patient wants to argue about their appointment dates and time.
We made a mistake and started using the RESCHEDULE tab. Now, we can not see when the original appointment was.
We tried to create a new provider (Cancel) but, that doesn't work well either.
We have so many patients that reschedule their appointments. One patient we have reschedules it at least 3 times before finally coming in.


That is my suggestion for the day and if they are anything like opinions well,everyone has one.

Thank you
Alley


AllyC
Office Manager
Family Practice
AlleyC #72840 04/24/2018 1:27 PM
Joined: Aug 2017
Posts: 15
Likes: 1
Member
Offline
Member
Joined: Aug 2017
Posts: 15
Likes: 1
Good afternoon Alley.

This is actually already a feature that exists in Amazing Charts.

From the main screen of Amazing Charts, search from the patient list and highlight the patient in question. Next, click on the binoculars icon below the patient list. This will pull up a list of all past, current and future appointments for that specific patient. I've attached a screenshot to this reply to show you.

[Linked Image from achelp.amazingcharts.com]

However if the appointment has been cancelled or rescheduled, the original appointment will not show in this list. As far as keeping documentation for rescheduled or cancelled appointments, you can choose to send a notification to a specific user. You can then save that message to the patients chart.

Please let me know if you have any questions!

Chris


Christopher T.
Amazing Charts Technical Support Representative
AlleyC #72841 04/24/2018 1:47 PM
Joined: May 2012
Posts: 341
Likes: 7
Member
Offline
Member
Joined: May 2012
Posts: 341
Likes: 7
Hi Ally,

To piggyback off what Chris posted about, I would recommend making appointment types for "Cancelled" or "NoShow". Using this idea, when a patient cancels or no-shows, the staff would just change the appointment type to that appointment type. This will allow the appointment to stay on the schedule and the visit to show in the binoculars button.

If the patient reschedules, use the comment field in the schedule to note that it was a reschedule. This will also show on the binoculars screen.

Hope that helps.


Mark Dabeck
Client Success Manager/Amazing Charts
"Amazing Charts now offers On-Site Training. Message me for details".
AlleyC #72846 04/24/2018 2:54 PM
Joined: Sep 2009
Posts: 2,986
Likes: 5
JBS Offline
Member
Offline
Member
Joined: Sep 2009
Posts: 2,986
Likes: 5
^^^^That is what we do and it works well.


Jon
GI
Baltimore

Reduce needless clicks!
AlleyC #72849 04/24/2018 3:29 PM
Joined: Oct 2015
Posts: 132
Likes: 1
Member
Offline
Member
Joined: Oct 2015
Posts: 132
Likes: 1
I have a couple of questions and potential suggestion for improvement on this subject as well. We use both AC and ACPM and they don't freely exchange information with each other; it's a little frustrating, so I'm with Ally on this whole serial rescheduling topic.

I don't want to have to change the appointment type to keep the appointment in the history. Doesn't that defeat the purpose of having a Did Not Keep Appointment feature? It just junks up the patient's Medical chart when the doctor/admin saves those messages to it.

We use ACPM and it does record the appointment changes, but those changes don't document in AC. If I change an appointment in ACPM, where I'm supposed to, the doctor doesn't get a notification unless I have both ACPM and the current days AC schedule up on the screen at the same time. I have to cancel the appointment in AC first if I want the doctor to get the alert that it's been canceled or if the patient DNKA. If I change the appointment in ACPM by rescheduling, he doesn't know at all; unless I tell him or send him a message in AC.

1. Is there a report available that would show all the scheduling changes in a patient's history, regardless of the reason type, i.e. patient canceled versus office canceled, patient rescheduled/office rescheduled, No Show, etc in either program or both?
2. Can additional reasons for appointment changes be added to AC? Ex: Patient Cancel, Office Cancel, Patient Reschedule, Office Reschedule, DNKA.
3. Is it possible to create a report type that allows this kind of search? You input the patient you want to search and you select the kind of appointments you want to see for All Time or a Date Range.

I think it could be a useful function. I know we used it a lot in the last practice I was in with their EHR (PrimeSuite from Greenway - lots of bells and whistles, but big $$$$$ to buy) for all of our serial reschedulers - we frequently had patients on meds that needed to be monitored but would reschedule their appointments over and over and still call for refills and the doctors would be none the wiser about how many times the patient had changed their appointment. On many occasions the front office staff would run that report and show it to the doctors so they could see just how often their patient was changing appointments. Sometimes we would print that report and have the doctor show it to the patient and they'd ask the patient to cut it out. I know I wouldn't mind seeing it available as a customizable report.


Trista C.



ChrisT@AC #72856 04/25/2018 3:29 PM
Joined: Jul 2015
Posts: 49
AlleyC Offline OP
Member
OP Offline
Member
Joined: Jul 2015
Posts: 49
Chris, I know about the "SEARCH APPOINTMENTS." That feature works well but, as you said it is the reschedule and the cancellations that we also need to be able to see without having to create a cancel or no show provider. I do like some of Trista's suggestions. If we could search in reports to find every appointment that was ever made for the patient that would be great but, having the information pull up when we "search appointments" is the ideal thing.
Thank you for replying.
I understand that there is a lot that goes into making or changing programs. I hate that a lot of time and resources have to be spent making sure AC is useful for those that are burdened by MIPS.
Thanks again.
Let me say something good. There is a lot great about AC. I have worked with 3 other EHR systems and AC has a lot of great things and people.

Alley
Alley


AllyC
Office Manager
Family Practice

Moderated by  ChrisFNP, DocGene, JBS, Wendell365 

Link Copied to Clipboard
ShoutChat
Comment Guidelines: Do post respectful and insightful comments. Don't flame, hate, spam.
Who's Online Now
0 members (), 35 guests, and 26 robots.
Key: Admin, Global Mod, Mod
Top Posters(30 Days)
tcosta 2
imcffp 2
JBS 2
Bert 1
Top Posters
Bert 12,874
JBS 2,986
Wendell365 2,366
Sandeep 2,316
ryanjo 2,084
Leslie 2,002
Wayne 1,889
This board is dedicated to the memory of Michael "Indy" Astleford. February 6, 1961 -- April 16, 2019




SiteLock
Powered by UBB.threads™ PHP Forum Software 7.7.5