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Posts: 12,874
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#70879
02/15/2017 3:46 PM
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Joined: Jul 2010
Posts: 4
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Joined: Jul 2010
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We are on version 9.3. When the MA's are authorizing refill from a pharmacy for test strips they are clicking on one box. When they click transmit it is going over as 1 instead of 1 box and defaulting to 1 in AC.
The pharmacy is then refaxing stating they need it to say one box.
Is anyone else having this problem? Is there a work around?
Thanks,
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Joined: Nov 2005
Posts: 2,366 Likes: 2
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Joined: Nov 2005
Posts: 2,366 Likes: 2 |
I suspect the issue is that "box" is not a recognized quantity (like g, mg, tabs). It might be best to check with the pharmacy how they want it. Perhaps putting 50 or putting 1 box in the comments box would suffice
Wendell
Pediatrician in Chicago
The patient's expectation is that you have all the answers, sometimes they just don't like the answer you have for them
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Joined: Sep 2003
Posts: 12,874 Likes: 34
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Joined: Sep 2003
Posts: 12,874 Likes: 34 |
We box all the time for albuterol.
It will accept the word "box"
It will not accept the word "boxes"
But, it will accept the word "boxs"
Bert
Pediatrics
Brewer, Maine
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