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#68158
01/20/2016 3:11 PM
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Sorry to repeat this, but thought it would be best to start on a new thread, rather than folks having to sift through several paragraphs.....
The problem with EPCS previously described continues to exist. Although there is no need to update sigs and dispense/refill quantities when receiving electronic refill requests for controlled drugs from a pharmacy, it remains impossible to get to the Newcrop screen under all other circumstances when sigs, disp numbers, and refills are not updated for ALL meds in the med list.
I have spoken with Newcrop personally, and demonstrated the problem via web session, and it clearly is a bug/block on AC's end. Has anyone from AC been put "on the case" to resolve this issue? It is simply impossible to go through someone's med list with 5 or 6 meds that have to be re-prescribed in order to make sure they have the proper sig/dispense#/quantity in order to generate ONE controlled substance electronically.
E. Luis Prieto, MD, FACP
Internal Medicine
Sebastian, FL
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Okay folks... I heard from AC tech support and here is their response and mine:
From: Eric Fusco
Sent: Thursday, May 21, 2015 11:25 AM
To: eadavison@verizon.net
Cc: Jerreth Cerina
Subject: EPCS
Good Morning,
I have read over what you have sent us. The dispense numbers all need to have a value and the sig needs to be there. So if you are entering from the current medications screen it will give you the option for a sig but you will need to go to the write scripts screen and find the medication and then add a value and click prescribe. Please do not click transmit. This process will change the dispense number to allow you to access that screen. I have included one of my tier 2 techs in on this email and we went through the process and this is the only way to access that screen. If you have any other questions please feel free to email us.
Dear Mr. Fusco,
That solution is not acceptable. I have elderly patients who come in with 15 to 20 medications from another prescriber which have to be entered into the chart. Neither my staff nor I have the time to go through the whole list and pretend to prescribe them, just so the dispense field has a value in it. That value should be entered when the medication is recorded in the med entry section of the chart. This MUST be addressed with the development team and fixed with a formal update, because the workaround that you are describing is ludicrous.
Ed Davison
From: Jerreth Cerina
Sent: Thursday, May 21, 2015 1:48 PM
To: Eric Fusco ; eadavison@verizon.net
Subject: RE: EPCS
We have already entered this issue as a critical Bug. In a future release this will get fixed unfortunately for now in order to get to the Newcrop screens you will need a Dispense #.
Thank you
Dear Mr. Cerina,
Thank you. As long as this is being formally addressed, we will try to deal with it as best we can.
Dr. Davison This is the exchange that I had with AC almost a year ago. Mandatory EPCS goes into effect in NY state in 2 months. Think that this issue will be fixed? Neither do I.
Ed Davison, MD
Ophthalmology
Saratoga Springs, NY
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I received a message from AC support that this issue will be fixed with AC 9.0.... there's light at the end of the tunnel... 
E. Luis Prieto, MD, FACP
Internal Medicine
Sebastian, FL
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Our workaround is to receive refill requests by fax (Updox), then prescribe through AC.
A little clumsy, but it also does allow for actual communication with the pharmacy (provided it is one of the few remaining pharmacies actually staffed by human beings.)
Tom Duncan
Family Practice
Astoria OR
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I am in New York state, and have successfully prescribed via EPCS on Amazing Charts.
However, the graphical interface and workflow, is far from modern.
Does anybody know if version 9.0 or later will allow us, after proper authentication of our credentials, to prescribe/renew controlled substances the same way we send traditional prescriptions?
Dino
Rheumatology
New York
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Hi,
Version 9.0 corrects the issue where you need to enter dispense information for a previously uncodified med but we have not altered the UI, it's still the same. We continue to provide you with access to the NewCrop User interface for all EPCS. The effort for us to code this ourselves was a significant effort and partnering with Newcrop was the most cost effective and expeditious way for us to delivery you this functionality.
Chris
Chris Conrad - Product Manager for Amazing Charts
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