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updox appointment reminders.
#65775 06/11/2015 9:53 AM
Joined: Nov 2011
Posts: 256
Port St Lucie, FL
Raj1 Offline OP
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Raj1
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Joined: Nov 2011
Posts: 256
Port St Lucie, FL
Received an email about updox reminders. Anybody using it? Is it easy and affordable?

---------------------------------------------------
Raj
From (mostly) sunny Port St Lucie, florida
Re: updox appointment reminders.
Raj1 #65776 06/11/2015 10:37 AM
Joined: Jun 2010
Posts: 136
Georgia
NY2GA_Doc Offline
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NY2GA_Doc
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Posts: 136
Georgia
We tried for a few weeks and then stopped. There were too many bugs.

Roger
Working Hard for the children in the community.
Re: updox appointment reminders.
Raj1 #65782 06/11/2015 6:11 PM
Joined: Aug 2012
Posts: 10
Sacramento, CA
docfoot Offline
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docfoot
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Posts: 10
Sacramento, CA
BUGS in UPDOX? What a grand SURPRISE! Is it just me or are there MULTIPLE bugs/hiccups/call it whatever, in ALL systems, including AC, that are affiliated with AC. Love them all, but the amount of time my small office spends with tech support for all areas is insane. I hope that I am not the Lone Ranger.

David
Sacramento, CA
Re: updox appointment reminders.
Raj1 #65783 06/12/2015 11:31 AM
Joined: Nov 2009
Posts: 160
NeuroDawg Offline
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Actually, I find that Updox works very well for us. The only issues we have had are when their servers are non-responsive, which seems to be occurring less frequently in the last few months. But we don't use their reminders.

If you want to talk about bugs, read the forum and shoutbox regarding ACPM. That sounds like a mess; I'm glad we never switched.

Moderated by  ChrisFNP, DocGene, JBS, Wendell365 

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ShoutChat
Comment Guidelines: Do post respectful and insightful comments. Don't flame, hate, spam.
Bert: Please comment on the board
Bert: for this issue
Mark@AC: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time.
koby: yes what a combo new crop and AC reliable as Amazon......NOT
Mnemonic: A lot of fake stuff on Amazon, Just saying.
koby: but they take it back....NewCrops fixed
Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.
AmazingDave: 10/14. Multiple eRx failures. Anyone else?
JBS: eRx not working for us this morning 10/15 630am Eastern
JBS: Looks like its related to the migration - we completed it by NewCrops apparently doesnt think so
beagle: updox is downdox again, 10/15
JBS: updox back up... now if we can just reach Ac to restore eRx
DocMark: eRx is up for us but slow, unworkable
BrotherJon: eRx issue for many. New Crop and AC working on it.
ChrisFNP: yep, refills have crashed twice today
Dr M @ EmmFamPr: newcrop down for us also; and we did the migration; unable to send anything electronically
ChrisFNP: Any updates fr us in the CST area?
ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?
ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.
eriklloyd: 11/11/24 - Prescription failure for us. Anyone else experiencing issues?
Pinky: Yes. Prescriptions aren't going through.
beagle: anyone contact ac and get eta fix?
AMCS: Same
AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it
Pinky: It is working now. 1pm EST. 11/11/24.
Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.
tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.
tcosta: It almost never used to happen and now it's constant.
tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.
Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.
Bert: Can anyone tell me where the post is from AIDevelopment
ChrisFNP: Anyone else experinencing sloooowwww prescribing? 11/22/2024 1550CST
Reena: eprescribing has not worked for me all day
awcenter: Anyone having problems with escribe this morning
ChrisFNP: 12/16 very slow escribe but working
ChrisFNP: I think escribe is already on Holiday 12/20
beagle: Alas, random escribe slow downs unfortunately par.
DRMO: anyone else having problems with e-prescribing today? Had issue on Friday also, but it autocorrected. now back 12 30 24
ChrisFNP: can't validate for controlled
DRMO: AC support did a remote assist. problem fixed. TY
ChrisFNP: MIne corrected about 2 cst
Headcase: I cannot Rx Fioricet last few days, put in support ticket....
Headcase: This Fioricet thing probably is of limited general interest, but I was able to send generic...
Bert: This sucks
ChrisFNP: A/C meeting today at NOON EST
ChrisFNP: Meeting is 2/26/2025 should have an email with the invite
koby: does it matter if NewCrap is worse on a Friday than a Monday?
ChrisFNP: nope, both are busy for me
lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks
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