Home Forums Discussions General Discussion Pri-med/ PM software thoughts

After waiting years for PM software that was "always coming next quarter" I was really excited to finally move forward with this - I am now stunned to get what I consider completely offensive form letter from Meagan at Pri-med DEMANDING in my "welcome" to PM than within 3 days I return to them all of their needed contact info etc. Am I the only one bothered by this? Is this going to get better? Or can I expect to be treated like this from now on? I don't appreciate the people I am paying "to help me" starting our whole relationship with "threats". I know that pri-med is busy and needs this info. I want to move forward with this transition as quickly as possible, and I certainly want everyone to get the info they need so that we are successful. Being in practice by myself, I get being busy - However I still manage to get my work done without ridiculous and completely unnessasary demands.

I have not had this problem. Our implementation specialist has been responsive and helpful. We haven't gotten any communications that I felt were demanding or offensive. Our problem is that the software doesn't work. We are told that the folks on the development team are working on the problems. So we're trying to be patient.

Thanks for the heads up - I guess I am just feeling frustrated - after waiting 3+ years, expecting everything from me in 3 days seems to be asking alittle bit much.

I wouldn't sweat the 3 days--nor would I rush to stop using your current billing software.

I haven't considered any emails demanding.

But in my experience thus far with AC the overall support has been very unbalanced. I have encountered very knowledgeable support reps to unhelpful reps to those who don't respond to my emails.

Expecting that, I am no longer bothered when I can't find help. I've come here to the forum that I've bookmarked "AC Therapy."

Now with ACPM, I can suggest you also not "sweat" it. As the one taking charge of the transition for our office, I can say it will require 2 months of patience.

Yes, the Boards are great therapy!

Thanks for the input, I especially appreciate reading your timeline John - We are not currently using any PM software - so I am hoping this will be better than the the XCEL spreadsheet we are currently look at ( yes - it is very very sad ) Is it true that the PM software requires you to re-enter all of the insurance info? That is a mindboggling task which makes me want to reconsider the whole thing before we have even started.
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Valeri

Well, I had the opposite problem when I signed up with MedFx. They need the contact information to start setting up the databases and start to change over your payors from one clearinghouse to theirs. I sent the paperwork back the next day and they LOST it. Several weeks later I called and they thought they were waiting on ME.This was a total waste of time.

I don't know what the letter contained, but the folks at AC were made aware and hopefully will revise it. Pri-Med pretty much has a hands off position with AC. They have some agendas, such as connecting CME based on your diagnoses, if you opt in (which hasn't to my knowledge been implemented), but it would appear that mostly AC operates fairly independently.