Home Forums Discussions Problems LABCORP - IMPORTED LABS SLOW TO OPEN

Has anyone had problems with the length of time it takes Labcorp imported labs to open? It routinely takes 20-40 secs for the lab to open. Wired and wireless connections are the same. I am not talking about downloading the labs from Labcorp to the server. We have been using the interface for about a year now and am thinking about going back to paper because it would take less time. What are others experience?
Thanks.

It takes my labs about five seconds to open. You need to get AC technical support to have a look at that.

My imported labs, labcorp or quest, take a long time to open. It also takes a long time to pull up the print screen. 40 sec or more is about right. And this is on the "main" computer. Its worse on the networked ones.

The imported labs from Quest takes about a minute or longer to open with wired connection. With wireless, it sometimes will takes so long it creates an error and never open. It defeats the purpose of looking at the labs in the room with the patient. I have had the MA print the results many times in interest of time, but this seems nonsensical in a paperless office. When I bought a new laptop, I made sure it had N - wireless to surpass even the wired connection speed of 100mbs and upgraded my wireless access point. This did not help. And when there are a lot of labs to be imported, I basically leave the computer and use another one because that process can take at least 10 minutes.

Man so far we are not having any of these issues. Now granted we don't have a whole lot of stuff on any given day to download, but it's not too bad. As the PM here I do it once or twice a day for the doc and they go right to her in box for her review. She has yet to tell me it takes too long to open a lab up. And trust me if it did she would have told me about it. She always does when the network or AC slow down. I wonder if you folks should contact tech support and see what they say...

FYI, we only do Quest right now if that might make a difference. If one is logged on as a provider and has their messages open, you can see the patients names pop up, both in the messages as well as in that bottom left hand corner of the main screen where the basic demographics are shown if one was to highlight a patient. Each lab takes a few seconds (5-30 depending on the size, 30 being on the long side, not too often) We have RoadRunner cable internet, perhaps it is your connection on the downloads but that still does not explain the opening of the lab itself in AC. Very strange. Keep us all in the loop....

Just to clarify, the actual download happens really fast. It is the "Import Labs" function that takes a little bit of time for each one as AC chews on it and I gather converts it into some form it likes better.

I have found this same issue with other "imported items" - it seems to vary from computer to computer on how fast it opens and displays a scanned in item. This seems to be an issue with what version of adobe is running. Once in a while I cannot even get the item to come on - it seems to not allow any adobe file to be viewed within amazing charts. It seems to get better if you reboot, but I am not sure what the problem is with Adobe Reader - the problem is very sporadic.

I have the same problem with all pcs. Even the main one. And the labs are HL7, not pdf. In fact, it doesnt take very long to open anything on our systems other than the quest or labcorp hl7 files. Or to print them.

I also have a problem with the quest labs taking a very long time to open, sometimes several minutes - both the main and other computers.I have no problem loading anything else- we use a wired gigabit network with wired laptops in each room for speed

Now the problem is so long in opening the program crashes on a wired connection when importing labs. Opening a lab takes so long I request the MA to go to the directly to Quest to print it out. It really defeats the purpose of being paperless and it is frustrating.

Maybe if enough of us send in a "suggested improvement" in the AC Help menu Jon will have his team address this issue. I think I complained about it last year when we first started importing, but no one else seemed to echo my complaint so it was ignored.

Maybe everyone was just so glad to import at all that it didn't bug them.

I am not having the same degree of difficulty you guys are, but I do wish it was faster.

I also wish I could copy and paste results.

Hi guys,
Just got a nice import of 12 labs. The auto recieve was almost invisible as it happened quite quickly to put them in that temporary Quest folder. And then when I went to AC and did "import labs", that took about a minute, perhaps two at the most for all twelve of them. So I'm not sure what is happening on your end.

Personally I think you folks should contact either the lab's or AC's tech support. When it works right it sure does work smoothly. My only problem is sometimes I need to manually go out and get the labs myself, on a "download" or "re-download".

I just went and opened a patients chart with a small lab just three results and a few short notes attached. When opended from the lab section of the email, it opened almost immediately, I did not sign off at that time. Then I went to that same from the imported items section of the same patient's chart, that took about 2 seconds for AC to do something with the data as it pulled it in I guess, and then that opened just about as fast. In both instances I also went to print it and the print preview came up very fast, faster than some other things to print like invoices so sometimes. Like I said when it works it works pretty well. Something must be up with your set-ups or systems. Call support and have them give you some decent answers....

Good luck folks...
Paul

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I guess that post was about me, now wasn't it?????
I haven't done a stitch of billing or accounting work just doing all sorts of computer and tech catch up stuff, so if you care to gang up on me some more (if this is a good night for you) let me know and we can FAP, FAP, FAP!!!!