Home Forums Discussions Problems new..help!!

Hi!!
I'm trying to get our office's Amazing Charts set up and am not having a whole lot of luck. I'm deaf and the video tutorials are not helping me at all. An Amazing Chart representative sent me another tutorial he said had text/captions but I can't get it to load on any of our computers and he hasn't replied to my requests for extra help. I'm winging it using a fake patient in the system right now and trying to work thru things and see what's offered, etc. Put it this way...I'm TOTALLY new at the setting up electronic at this level (I've worked the other end after set up but never actually set up from scratch). This account has been set up for a few years but never used (eek!). Is there maybe an office already set up w/ Amazing Charts in St Louis or Franklin County Missouri that I might come and sit with them and learn about Amazing Charts?
Thanks!!

JAP,

It's been a while since I used relay, but if you can hang tight until later this week, I can do a remote session and walk you through the basics of both setup and usage.

my limited signing skills are not going to be of any use in this case . ;-)

Indy, thanks but I am not proficient w/ signing either!! I read lips in addition to what little I am able to hear and that's what I've snuck by w/ all these years! The videos don't have enough view of the speaker for me to read lips and I can't hear enough thru the speakers to compensate. Meeting me in person, you'd never know I was deaf (I'm often told I'm not deaf, just have selective hearing!) but I actually am!
I also only work at the office on day per week.

JAP,

There is no right way, but you are on the right track, so if you can see it in action from a local AC user, that will give you some ideas. Unless the videos have changed, I did not find them terribly helpful when I went live at the end of 2011. So hope you find some local AC user. Also, Indy is a great resource too. Do you want to have a computer/server on site or use the cloud? How many exam rooms and how does your Practice Mangagement software integrate with AC-onsite or offsite billing? Also, something to think about down the road is starting Updox. I have a deaf patient who lip reads, and I would never know it except when I forget and talk with my back turned to him. He has found the Updox patient portal to be extremely helpful and communicating in this fashion has been a huge plus from his perspective.

Before going live, I tried to calculate/guestimate what my computer needs would be, which scanner to get, and then figure out how best to transition from paper to EHR and tried to do it as quickly as possible. The user board was an invaluable tool at the time. Still is.

Then, I started e-scribing first, then lab import HL7 with quest, then e-faxing in and out with Updox and then started the patient portal with Updox. Each implementation took about 2-3 weeks to get going as I recall.

Its a bit like downhill skiing. When you look down at the lodge from the top of the mountain, and think, I will never make it down, you just want to walk down the run. And then you start to see the ski run break and flatten and ski from point to point, it makes the downhill progression manageable.

It is a bit overwhelming at first, but see what Indy tells you, and others may also give you some great advice too.

Keep us updated on how your journey goes.

Actually, this office has had it for last few years. The office worker who left long before I started was using in a very mild manner and since she left, no one has touched it. This practice needs to start using it!! I'm trying to learn it (crash course?) and then teach the doctor how to use it so it can be implemented.

I've never heard of the program you mentioned for the deaf patient. I'm a complicated "deafie"!! I can hear but supplement it with lip reading but neither is successful on it's own for me. I'm often deemed "selective hearing" however I do test as a profound.

JAP,

Updox is a company out of Ohio that offers several services, including e-faxing and a HIPAA compliant electronic messaging system, like e-mail but password protected and encrytped. This is what I am referring to as an Updox portal.

It is the Updox portal, that my deaf patient finds very easy to use to keep in contact with our office.