Home Forums Remote Desktop Connection issues

I just set up a new office. My AC is server based from my main office. My staff and I use MS Remote Desktop. I have 2 problems:

1- When using RDC from the new office, AC will not send out prescriptions or seem to make any outgoing internet requests. [While sitting in front of the PC those services work just fine] Is there a setting I can change, or do I have to use a different program?

2- When using RDC from the new office, RDC will not send documents to the local printer in the new office. Anyone know how to do that short of cutting and pasting to my local screen ?

For number 2, you'll need to have the driver for the printer in question installed on the remote desktop computer you are connecting to.

JamesNT

Thanks. I will try that.

Any suggestions for #1. Or do most just use LOGMEIN or TEAMVIEWER.

For number 1, are you expecting these things to happen from the guest computer when you are logged on remotely? If so, that is not correct. Requests will still come from the machine you are connected to.

JamesNT

Yea number 1 is a strange issue. So you can browse everything fine locally but through RDP you can't access the Internet in the session?

Did you check the Internet Options in IE?

Tools > Internet Options > Connections > LAN Settings

Make sure "automatically detect settings" is unchecked and that the proxy box at the bottom is unchecked.

OK, first question. Is there a VPN between your new office and the main office?

Are you trying to remote to a client PC or the server? No you don't need different software. In fact, you have to pay for the pro version of LMI in order to print remotely. TeamViewer is good for taking over someone's computer for support, and it can be used, but I would not use either of those. Windows allows RDC and works best with it.

It's easier to help if you give the logistics. For instance, I would say, "Running eight clients on Lenovos with Win 7 Pro all connected via switch to an SBS 2008 Server. All are 64-bit. Switch gets to Internet through a Cisco Pix 501 firewall and Time-Warner modem. Software firewall is Windows Firewall with all ports necessary open. Firewall does not stop scripts when sitting at the computer. Antivirus software is Microsoft Security Essentials. Never been an issue.

Bump

^Lol. Usually the OP does the bumping.

I know, but he isn't responding. If you go way back before the great Bert admin took over, we had an admin who did a rather decent job. But, he didn't like bumps. You could damn near get banned for doing too many of them.

Thankfully it was before my time.

Host PC is a client with the following configuration: HP Desktop 7800, Win7 Pro,
Server : HP Desktop 7800, Win7 Pro,
DHCP controlled by Sonicwall TZ100
Client is a laptop: HP Envy, Win7 Home Premium
8 LAN clients networked with the server using XP or Win7 Pro

As I said, internet browsing woks fine when I am sitting i front of the pc. Using RDP, outgoing connections seem to be blocked.
LogMeIn seems to be blocked also

I am not sure which computer is doing what. The eight clients shouldn't enter into the equation. I'm confused because by definition you should be trying to remote to the Host PC from a remote PC. In this setup you will not have a remote gateway, therefore you will need to open port 3389. Try opening port 3389 on Windows Firewall outbound. If that doesn't work, port 3389 will need to be opened on the Sonicwall. If you remote to the Host PC from home then Windows Firewall inbound will need to have 3389 open. Again, will need 3389 open on Sonicwall with connection to the IP address of the firewall, then routed to the client.

To make it easier, when you first open Windows Firewall, you will see Allows a Program or Feature through Windows Firewall. RDP is likely allowed by default. You can browse to the .exe file of LMI and add it. This brings you back to the Sonicwall firewall, which probably has 3389 closed.

You can go here ,enter 3389 and see if it is open or not.

It looks like the problem may have been resolved without me doing much of anything.
I did change LAN settings on IE
I don't know if that would have affected using G Chrome browser.
When home I will check again.

Shouldn't have anything to do with the browser. Generally, it is far easier to set up LMI than RDP. Of course, once set up, it is all downhill from there. Glad you got it working.

IE's settings are global and affect Chrome as well. If the settings are off in the Internet Options, all programs may stop working if they inherit their settings from the OS such as AC or Chrome. It's not a coincidence.

Was this a problem with LMI or RDP. If I didn't need I.E. to do certain things such as log into the hospital or certain Microsoft sites, I would uninstall it. You can't even use Remote Web Access on SBS without using I.E.

It's just a problem with Windows. By default, Windows 8 checks that box by default. Sometimes it gets unchecked for some reason. Maybe a program was installed or something. Maybe he was using a different account for remote access that had different settings.

I wouldn't uninstall IE unless I absolutely had to. I barely use it, but when I need it, I need it for its "increased security" on things like hospital portals.

I agree with Sandeep. Just wanted to word my post more clearly. If you didn't see the comma, it would look like I was advising to uninstall it. But, I was saying what Sandeep was saying, "IF I didn't need it, I would uninstall it."

In general, I would almost never uninstall I.E. for multiple reasons, as much as I hate it. Personally, I would pay Microsoft $100,000 if I.E. could remember one single password. Oh yeah, it throws all sorts of windows at you asking you to remember the password. Then it says, "Psyche!"

Thanks good people.
Internet requests are working fine now .... until the next time.
Just got to get that printer working. Installing the driver, it cannot find the printer while logged on remotely.

Has anyone used Google cloud Print for remote printing

Did you check the printer box in RDC?

The printer box is checked in RDC.
The printer says 'printer name'(redirected 7) but nothing will print

RDC is now printing.
It probably had to do with the ghost in the machine that finally left.
Thanks for the help good people.

That's good. Hard to go back to LMI after using RDC.

I do use RDC and TeamViewer as backup. Sandeep any concerns with Teamviewer?

No TeamViewer is great. Just that if you use it for commercial purposes (e.g. in a medical offfice), it costs like $700-800.