eRx fails through RxHub

AC Version 12.3
by Naeem - 05/10/2025 8:26 PM

Search for never seen patients
by Wendell365 - 05/07/2025 10:51 AM

No refills on Schedule 4 Meds
by koby - 05/06/2025 9:24 AM

New Feature?
by ChrisFNP - 04/22/2025 6:37 PM

Here is a new one
by ChrisFNP - 04/22/2025 6:20 PM

I won't get help because I am I
by Bert - 04/22/2025 9:09 AM

Posts: 52
Joined: July 2021

Print Thread

Rate Thread

eRx fails through RxHub #51539 01/30/2013 12:36 PM
Joined: May 2012 Posts: 22 SWheaton OP Member
OP SWheaton Member Joined: May 2012 Posts: 22	We have one provider at our practice whose Erx to mail order pharmacies consistently fails. Tech support has so far been unable to solve the problem. Is seems that the ones that go through RxHub are the ones that fail. Anyone have any ideas? The provider happens to be an NP. Her Erx to local pharmacies are not a problem.

Re: eRx fails through RxHub SWheaton #51556 01/30/2013 8:46 PM
Joined: Dec 2011 Posts: 273 Great Falls, Montana DoctorMel Member
DoctorMel Member Joined: Dec 2011 Posts: 273 Great Falls, Montana	I have had this problem periodically. It has something to do with NewCrop, not AC. I have never had a good explanation of what happened. We cannot contact NewCrop directly, only AC support can. Doctor Mel Family Practice, FAAFP

Re: eRx fails through RxHub SWheaton #51560 01/30/2013 11:08 PM
Joined: Sep 2003 Posts: 12,874 Likes: 34 Maine Bert Member
Bert Member Joined: Sep 2003 Posts: 12,874 Likes: 34 Maine	Have you tried making her a physician and see what happens? Bert Pediatrics Brewer, Maine

Re: eRx fails through RxHub SWheaton #51561 01/30/2013 11:12 PM
Joined: Sep 2003 Posts: 12,874 Likes: 34 Maine Bert Member
Bert Member Joined: Sep 2003 Posts: 12,874 Likes: 34 Maine	Also, go to E-prescribing --> Prescription Status and make sure under Transmit Method it says Electronic and under Status, it says Verified. If it says Fax and Success (which it will if it is not codified, etc.) that just means it was faxed. But, if you have a lot of the latter, and it is mostly with the NP, you have a problem. But, the good thing is that it can be fixed. You can also check under Sent To, what pharmacies are the culprit. Bert Pediatrics Brewer, Maine

Re: eRx fails through RxHub SWheaton #51860 02/10/2013 2:20 AM
Joined: May 2012 Posts: 22 SWheaton OP Member
OP SWheaton Member Joined: May 2012 Posts: 22	The problem seems to have gone away... it seems that rightsource was having a problem communicating with Surescripts. thanks for the tips, Bert. new question: I've been writing all my rx in AC directly, should I be using new crop?

Link Copied to Clipboard

Comment Guidelines: Do post respectful and insightful comments. Don't flame, hate, spam.

Home Forums Discussions Problems eRx fails through RxHub