Home Forums Discussions Problems Lab test results being pushed into wrong providers msg box.

Current Situation:

We Have a new provider at the clinic.
In the Laboratory Organization's system:
The labs she orders are resulted/routed to the correct clinic and provider.

But once the results cross over into A.C.,
They appear in lab/results inbox to have been pushed by A.C. into the msg username of a previous provider (who is no longer at the clinic).


Current work around:
IOP (In office Phlebotomist) has to forward the msg to the correct ordering provider once results are received(imported) in the lab/results inbox.

Any thoughts why this may be occurring, and how to fix?

Thanks
DavRis


Thanks
DavRis

I have the same problem except labs from various different providers keep getting imported into one providers box - mine. We've had Qwest, AC, and our IT guys try to figure this out on several occasions and fail. It's been going on for months.

John

Thanks for your input,
Perhaps others have had a similar experience.
Both the I.T. dept from both lab and clinic can find nothing wrong.
Its a mystery.
Perhaps my work around can be of help.
I suspect it has something to do with the intermediate interface CPU that communicates with the clinic server. But have no idea how to get the IT people to rule it out.
Main Lab LIS (remote)---> Lab interface CPU (Onsite)--->Clinic Server (Onsite)

As the IOP/lab person, I am aware of when the results cross over and can check them and
forward them to the proper provider from the lab results msg inbox.

Solution found.
LIS's provider demographics needs to match the A.C.'s provider demographics.

Especially ticklish with Hyphenated Names:

Example:
Jane Nate-Smith N.P.
Jane Nate - Smith N.P.
Jane Nate Smith N.P.


If the Lab's provider database and A.C. database deviate from each other. It creates issues.