Home Forums Discussions Problems WiFi and Network

This is an interesting question. I have a tablet (Motion Computing C-5). It has WiFi built in. I connect to the network with WiFi. Since I am using WiFi to connect to the network I cannot use it to connect to the internet. Since I cannot connect to the Internet I cannot E-prescribe through the tablet in the exam room. Has anyone found a way to connect to the WiFi and internet at the same time using one Wifi connection.
The way it works now is that they see the patient in the exam room and after seeing the patient I go to a wired computer to E-prescribe.
Any suggestions would be helpful. I have been working on this problem for almost 9 months. Found no solutions to date.

Raj,

Ask your IT person if there is a proxy server that the device needs to be aware of or that you need to be authenticated with.

A good example of what would cause this problem is if you have Small Business Server 2003 Premium Edition and are using the ISA Server 2004 firewall.

JamesNT

I have the identical setup, using a Motion C5 tablet via WiFi in the exam room. I can connect to my network and through the network router to the internet. There must be an adjustment needed in the wireless router to allow wireless clients to use the internet.

Another thing to check is to make certain the device is getting the default gateway setting. If the device is running Windows, you can pull up a command prompt and type IPCONFIG /ALL to see all IP settings including default gateway.

JamesNT

exactly james. make sure your default gateway is listed correctly, this would be the router's internal network IP address.

The server should be controlling DHCP, and the wireless modem should be automatically assigned the network settings from the server. If your wireless modem setting are manually set, the gateway setting should be listed as your router's IP address.

can you please go the Start-->Run--> type CMD {ENTER}, then at the command prompt type IPCONFIG/ALL and report back to us. Copy and paste the report to this thread.

Nine months?

This is a classic example of where I would recommend pulling out the yellow pages or Google and find a company that does networking. We are a small town, and we must have five of them. The price of the help would be worth the nine months. If you can get on the network with Wi Fi, then you can get on the Internet.

Wait, I think we are all making some assumptions here that may not be true.

What's your current setup? Do you have a server? If not, DHCP is likely handled by your router.

You should put a print screen of your ipconfig on here like James suggested. Both your wired (Local Area Connection) and your wireless so we can compare them.

Sandeep make some good points. A few others.

First, while Adam points out clearly how to get to a command prompt, you still may not be familiar with that route. You can go to All Programs --> Accessories --> Command prompt. If you find it, right click on it and make a shortcut. You will likely need it.

This is likely a wireless configuration issue with default gateways not matching as Adam said. Or DNS, DNS, DNS.

Another thing, it has only been 24 hours but you have to come back and report what is up. Troubleshooting requires that.

Also, we should all be careful not to all be in the question. While we have all made good points, the troubleshooting can wander. Maybe Sandeep or James can take the lead or John or Adam given their use with AC and wireless routers not that Sandeep or James don't. I know the least.

Finally, if you do not know what DNS is, then click on the red x at the top of your browser, go to Google and find a certified IT. Not the 15 yo down the street that comes by after X-Box. This is really a simple thing. They would have it figured it out in less than an hour.

The Ipconfig /all is huge. It takes 30 seconds. Please do that as suggested and copy and paste it here.

A summary of my basic approach:

Raj,

Simply call Thin Solutions and pay them to come fix it. They are in Jupiter, FL 34 miles from you.

Thank you for your responses. I would need to explain some things whcih were not clear:

Person doing IT in office was a friend who has moved away 1 year ago. For 9 months I was trying to work on this problem, not realizing that there was no internet gateway to the network. The computer that was connected to the cable modem/router was connecting to the network through wifi because the NIC card was being used by the cable modem/router. I called a local company and they suggested to add a NIC card to the computer attached to the router and using this additional card to connect to the network. After doing this the original NIC card which is connected to the internet through the router will be configured to be the internet gateway to the network.
They will be coming in on saturday to do this.

I called them after trying the suggestions above and finally realizing that I could not complste a lot of it because my network was using static IP addresses. I guess this will be fixed by them on saturday.

Thanks again for the time spent in reading this and I hope it makes sense. If interested I can tell you later what the company did on saturday to solve the problem.

Thanks for the update Raj.

thanks Raj. I would love to here what the fix entails.