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Citrix
by ChrisFNP - 12/03/2025 1:12 PM
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Script
by denvertech - 11/24/2025 12:16 PM
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Posts: 2,084
Joined: November 2006
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#38912
12/23/2011 7:10 AM
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Joined: Dec 2007
Posts: 79
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OP
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The doctor just got an AC message about RenewelManager failure to connect. I'm hoping it was just an intermittent internet connectivity problem. Sorry I do not have exact error message yet, but anyone seen this before, errors with RenewelManager?
Philip, IT for wife's Family Medicine Practice
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Joined: Mar 2005
Posts: 61
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Thanks for posting this. I was wondering if others were having this problem this morning.
I am getting these automatically sent error messages in my inbox this morning:
The renewal counter is not updating at the moment. You can continue to process your renewals by opening the renewals screen.
If you get this message again, please contact technical support at (866) 382-5932.
And this one...
Failed prescription transmission alerts are not working at the moment.
You can view prescription status by selecting the 'Prescription Status...' option on the E-Prescribing menu on the main page.
If you get this message again, please contact technical support at (866) 382-5932.
The prescription renewal component is not working, with an error message saying HTTP error 503: service unavailable at this time.
Also, med interaction check is not working.
Thoughts anyone?
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Joined: Sep 2009
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We got the renewal counter message, too; but not the failed transmission alert.
We are NOT set up to receive prescription renewals.
Jon
GI
Baltimore
Reduce needless clicks!
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Joined: Mar 2005
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Tech support is aware of this issue, though didn't elaborate as to the cause or estimated timing of the fix.
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Donna
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