Home Forums Discussions Problems Out of Memory

Since I upgraded to ver. 6 most of the time I try to print prescriptions I get "out of memory". This also happen when I try to print an order. Any help?. I am running AC on a Dell computer with 8 GB memory - one TB hard drive - and McAfee security.

Are you printing the order and the prescription to a certain printer? What type of printer? How much memory does the printer have? You may need to replace the memory. Some printers allow you to upgrade the memory. Most printers now have 32GBs to 256GBs of memory or more.

Go into the printer settings and set it to print directly to the printer instead of spooling. Also, download a new print driver.

Do you now have memory?

I downloaded V6.10 to play with on my home computer before I did it for the office. A few days ago I had a huge chopping block and knife that kept thumping and telling me I was going to crash and burn.

My trusty geeky husband examined my computer for me. Diagnosis......that V.6 had been backing itself up to my computer multiple times/day for over a month. It was doing it automatically. Turned it off. Cleaned them out and no memory problems now.

You never know maybe this is happening to you!

I agree - you need to go into the AC backup folder and make sure there are not hundreds of gigs that you can erase.

Steven,

I don't think she was simply referring to the auto backups to the Backup folder in AC. It sounds more like she was stating this was happening automatically.

@StLawrence, Are you using the scheduler to back up AC?

This was happening on my "sandbox" computer at home. This is just my personal home laptop and it was happening automatically. I think automatically because the program was told to back up by us but even if you tell it to back up to some external place, it will save a backup in the AC folder unless you tell it not to.

Yes that would make sense. This is a known problem.


To be fair, it states this in Step 1 of the backup program. Support states this is to ensure that all users have one good path.

Personally, I don't use the scheduler, but that is just I.

If what is reporting that is the Windows Printing sub-system, it may be an ambiguous message that has more to do with printer driver/application interface issues.

Saw it on a machine that was having other problems, so "the fix" was more general than addressing that specific error, but let me suppose what might be happening so that ou can look at your machine.

When a print job is generated, it is either directly sent [streamed] to the printer across the network, or is built on the computer and then sent to the printer as it signals that it is ready. If the print job is trying to be built on the machine, but there is an error in the sub-system (printing sub-system, printer driver, memory allocation) that gets perceived as a "out-of-memory" condition.

Since you have 8G, it is doubtful that print jobs are queued up and consuming memory.

One trick you can try is printing to another device, or install CutePDF, and print to PDF, and see if the print job goes. Also check your default printer inside of AC.

Wow, this thread got hijacked, and I didn't even notice.

Most printers today, especially Laser printers, have print spoolers and memory. If a typical page to print is 512KBs, then the memory in the printer would need at least 1MB of memory. Laser printers must load the entire page to print it.

If your computer sends a 64 page document, a printer with a 32MB memory stick will handle the document without spooling, and thus will print that document rather quickly. If there is not enough memory, the document will either be placed in a spooler, which can be on the printer or the PC. The PC would hold it in memory.

When a PC interfaces with a printer, it determines if the printer has everything it needs to print the document. If the document was composted with True Type font and the printer doesn't have that font, Windows will send it over.

The larger the need for the printer, the more memory it should have.

If you often get "memory overload," "overflow errors," and "out of memory" messages, your documents are too complex and you need more memory.