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AC 12.4
by JamesNT - 12/17/2025 6:41 PM
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Citrix
by Enio - 12/10/2025 12:32 PM
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Posts: 141
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#37488
11/08/2011 1:18 PM
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Medication interaction checking and Electronic Prescriptions seem to be down this morning for me. Internet connection working fine otherwise.
...KenP
Internist (retired 2020)
Florida
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Hi Ken,
Working normally for us.
Gene
Gene Nallin MD solo family practice with one PA Cumberland, Md
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Rebooted main computer. Internet connection there working fine. I have an email out to support. Anybody else having problems?
...KenP
Internist (retired 2020)
Florida
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I spoke too soon. Out of about 28 erxs today, 7 are "queued". No pattern, several different pharmacies.
All of yesterdays went through.
Gene
Gene Nallin MD solo family practice with one PA Cumberland, Md
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Now up to 12 queued, so I am still sending erx but also printing and giving rx to patient. Gene
Gene Nallin MD solo family practice with one PA Cumberland, Md
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We are having the same problem.
Mercy Medical Clinic
OM for Solo IM
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Had been up to 14 queued, now down to 7, looks like they are being processed but slowwwwwwwwwwwly.
Gene
Gene Nallin MD solo family practice with one PA Cumberland, Md
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There is now a yellow box alert when one logs into amazing charts that this is a surescripts issue, not an amazing charts issue. This is affecting many EMR's.
I would suggest to the programmers that in future versions if there are multiple timeouts in one session (say like 5 or more) , that the program be smart enough to say "We seem to be having a connectivity problem with electronic prescribing and interaction checking, do you wish to turn off this feature for this session? [I will submit this as a suggestion]
...KenP
Internist (retired 2020)
Florida
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Problem has now been fixed, at least for me.
...KenP
Internist (retired 2020)
Florida
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All rxs that had been queued have now been sent.
Gene
Gene Nallin MD solo family practice with one PA Cumberland, Md
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Same problem here yesterday afternoon. Nothing went through. Morning scripts no problem.
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Did the scripts queued yesterday go through with the other scripts this morning?
Here is what we heard yesterday afternoon from NewCrop - the company that acts as our connection to Surescripts and keeps the interaction databases up to date:
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We have been notified that Wal-Mart pharmacies are currently experiencing technical issues. Some messages to Wal-Mart are remaining queued for over 30 minutes. Wal-Mart technicians are working to correct the issue.
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...[C]onnectivity issues with Walmart is causing delays all over our network, as well.
We are aware that the Wal-Mart issue is taking a toll on the entire network. We are discussing methods we can put in place to ensure that if a large chain, such as Wal-Mart, is offline, that the network will be minimally impacted.
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Surescripts is currently experiencing intermittent connectivity issues in the PRODUCTION environment. The issue is impacting a significant volume of Prescription Routing to Community Pharmacies (NEWRX, REFRES, and REFREQ) via the VA network. Surescripts network and application engineers are working to resolve the issue.
This has resulted in long queue times for prescription transmission. We apologize for the inconvenience and hope to see the network functioning normally soon. We are in contact with Surescripts and RelayHealth to confirm this is resolved rapidly.
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More information will be posted here as we get it, but I am curious if the those that were queued got sent automatically.
Thanks,
Jon
P.S. Sorry we didn't post this earlier. We're working on being more proactive and posting faster to the board as issues are recognized.
Last edited by Jonathan Bertman; 11/09/2011 11:37 AM. Reason: updated information
Jonathan Bertman, MD, FAAFP
President
Amazing Charts
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Yes, the ones that were queued yesterday are verified now.
Donna
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Yes they did. I had several scripts queued yesterday and they all got sent by this morning.
Dariusz
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Great, seems to be back and working. We'll update if the problem recurs or there is more (interesting) information learned today.
Jonathan Bertman, MD, FAAFP
President
Amazing Charts
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Things were zipping right along earlier this morning, Nov 9, 2011. Interaction checking and electronic prescription were taking just a few seconds.
But now as of 11am central time, I'm getting timeout errors again. Maybe WalMart is down and this is crashing Surescripts again. This obviously is a serious problem for Surescripts. Just imagine if Bank of America's ATM's went down and this caused the whole ATM system to malfunction nationwide. #OccupySurescripts
...KenP
Internist (retired 2020)
Florida
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While we are on Walmart, anyone seen this about Walmart's plans?
Jon
GI
Baltimore
Reduce needless clicks!
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You know what, I am almost to the point of telling them to "have at it". Primary care would fit right in to their discounted product motif. And, if things continue as they are, importing PCPs from China will be right down their alley as well. Leslie (who just started MU this week  )
Leslie
Hospital Employed Physician Who Misses The Old AC
"It's a good thing for a doctor to have prematurely grey hair and itching piles. It makes him appear to know more than he does and gives him an expression of concern which the patient interprets as being on his behalf. "
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345pm, erx and interaction checking back to fast speed. Surescripts very finicky today.
...KenP
Internist (retired 2020)
Florida
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