Did the scripts queued yesterday go through with the other scripts this morning?
Here is what we heard yesterday afternoon from NewCrop - the company that acts as our connection to Surescripts and keeps the interaction databases up to date:
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We have been notified that Wal-Mart pharmacies are currently experiencing technical issues. Some messages to Wal-Mart are remaining queued for over 30 minutes. Wal-Mart technicians are working to correct the issue.
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...[C]onnectivity issues with Walmart is causing delays all over our network, as well.
We are aware that the Wal-Mart issue is taking a toll on the entire network. We are discussing methods we can put in place to ensure that if a large chain, such as Wal-Mart, is offline, that the network will be minimally impacted.
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Surescripts is currently experiencing intermittent connectivity issues in the PRODUCTION environment. The issue is impacting a significant volume of Prescription Routing to Community Pharmacies (NEWRX, REFRES, and REFREQ) via the VA network. Surescripts network and application engineers are working to resolve the issue.
This has resulted in long queue times for prescription transmission. We apologize for the inconvenience and hope to see the network functioning normally soon. We are in contact with Surescripts and RelayHealth to confirm this is resolved rapidly.
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More information will be posted here as we get it, but I am curious if the those that were queued got sent automatically.
Thanks,
Jon
P.S. Sorry we didn't post this earlier. We're working on being more proactive and posting faster to the board as issues are recognized.
Last edited by Jonathan Bertman; 11/09/2011 11:37 AM. Reason: updated information
