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Royce Offline OP
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So although v6 appears to be in the last steps of beta testing, I decided to give it a shot on a laptop that is not a domain machine on our network. Since the file structure appears to be different, I'm wondering how I should go about copying our 5.0.29 databases over to this version 6 install. The databases do not need to be synced, so I'm OK with running the database tuner on this machine to get it running as a somewhat live demo.

I tried to use the importer tool, but it's not looking for .xml files apparently. Any ideas?

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If it is the same as previous, I would run a backup - then move that file to the test machine. Then restore onto the test machine. You'll also need to run the database tuner IIRC.

Curious on your take once you have had a chance to put it through it's paces.


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thats what i did. it was a great solution.


Wayne
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Tried v six on old laptop with 496ram. Failed. Support told me I need 2GB.

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I would do as Indy recommended.

One word of caution. I would disconnect the test machine from the system so you don't accidently tune the MAIN database.

mkweiss, V6 will run on <2G but probably needs at least one.


Wendell
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Wendell, thank your for pointing that out - I should have included that.

Sometimes it is overkill, but a good habit to physically disconnect to remind yourself that what you are doing has ramifications.

In similar fashion, the tools that we roll for machines suspected of being infected are all on a USB drive, and we treat the machine like a bio-hazard - disconnect from the internal network, if you need pipe for something we have a special RED cable for an outside the firewall connection; everything but putting on a fresh set of latex gloves.

The physical informing the mental, if you will.


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Royce Offline OP
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Thanks for the suggestions, I haven't joined the test machine to our domain so I don't run the risk of running the v6 database tuner on our v5.029 database before we're ready to migrate.

I'll copy the entire backup to a flash drive and see if I can restore it to the v6 install. The only concern is whether it will restore without the database tuner being run on that 5.029 data...I'll update this thread in case anyone else is trying something similar with v6.

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I successfully installed V6 over V5.029 on a test desktop PC but when I use the database tuner the PC crashes and there is a blue screen with a Fatal Error message. The PC only has 750 MB of RAM and this may be the cause of the crash. After all the anticipation of this version I am disappointed to read about problems users are reporting on other threads. I will follow Bert's lead and wait until AC can provide a stable version.

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for those of us who are not tech savvy ther has been a lot of dissappointment re: the lack of tech suport the last wek. i was scheduled to have help from the tech guys to help me download v6 -at 8.am mond am (yes i know -but that was the only time avalable for them) only to find no tech/no way to contact tech /and was left with finaly a call at 8.30 that ther phones were malfunctionig. i stil have to get a reply from them as to when they can reschedule.Is any one else experiencing this?

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I know they have been in the process of moving into a new facility. As with any major move such as this, there is always the possibility that things won't go completely smoothly. My phones and internet "go out" all the time....nothing I can do but ask my patients to bear with me. They seem to understand.


Leslie
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Comment Guidelines: Do post respectful and insightful comments. Don't flame, hate, spam.
Mark@AC: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time.
koby: yes what a combo new crop and AC reliable as Amazon......NOT
Mnemonic: A lot of fake stuff on Amazon, Just saying.
koby: but they take it back....NewCrops fixed
Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.
AmazingDave: 10/14. Multiple eRx failures. Anyone else?
JBS: eRx not working for us this morning 10/15 630am Eastern
JBS: Looks like its related to the migration - we completed it by NewCrops apparently doesnt think so
beagle: updox is downdox again, 10/15
JBS: updox back up... now if we can just reach Ac to restore eRx
DocMark: eRx is up for us but slow, unworkable
BrotherJon: eRx issue for many. New Crop and AC working on it.
ChrisFNP: yep, refills have crashed twice today
Dr M @ EmmFamPr: newcrop down for us also; and we did the migration; unable to send anything electronically
ChrisFNP: Any updates fr us in the CST area?
ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?
ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.
eriklloyd: 11/11/24 - Prescription failure for us. Anyone else experiencing issues?
Pinky: Yes. Prescriptions aren't going through.
beagle: anyone contact ac and get eta fix?
AMCS: Same
AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it
Pinky: It is working now. 1pm EST. 11/11/24.
Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.
tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.
tcosta: It almost never used to happen and now it's constant.
tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.
Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.
Bert: Can anyone tell me where the post is from AIDevelopment
ChrisFNP: Anyone else experinencing sloooowwww prescribing? 11/22/2024 1550CST
Reena: eprescribing has not worked for me all day
awcenter: Anyone having problems with escribe this morning
ChrisFNP: 12/16 very slow escribe but working
ChrisFNP: I think escribe is already on Holiday 12/20
beagle: Alas, random escribe slow downs unfortunately par.
DRMO: anyone else having problems with e-prescribing today? Had issue on Friday also, but it autocorrected. now back 12 30 24
ChrisFNP: can't validate for controlled
DRMO: AC support did a remote assist. problem fixed. TY
ChrisFNP: MIne corrected about 2 cst
Headcase: I cannot Rx Fioricet last few days, put in support ticket....
Headcase: This Fioricet thing probably is of limited general interest, but I was able to send generic...
Bert: This sucks
ChrisFNP: A/C meeting today at NOON EST
ChrisFNP: Meeting is 2/26/2025 should have an email with the invite
koby: does it matter if NewCrap is worse on a Friday than a Monday?
ChrisFNP: nope, both are busy for me
lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks
ChrisFNP: 3/18 Does anyone else feel like the prescibing is slower than usual?
ChrisFNP: AC meeting today if anyone is interested, 3/19
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