Most Recent Posts
An automated process failed: MedsUdates
by koby - 04/04/2025 1:54 PM
phantom printer
by imcffp - 04/01/2025 9:53 AM
AC v12 mandatory upgrade
by ChrisFNP - 04/01/2025 9:47 AM
Calculating sigs for Peds and FP
by Wendell365 - 03/28/2025 12:59 PM
Screen size and resolution
by beagle - 03/20/2025 4:50 PM
Enlarge Text box
by Bert - 03/19/2025 5:15 PM
Replace Updox?
by serene - 03/18/2025 11:04 AM
Member Spotlight
ryanjo
ryanjo
Central Florida
Posts: 2,084
Joined: November 2006
Newest Members
It's me, Paradise Family, MedCode, MZ Medical Billi, girlfromwebpage
4,593 Registered Users
Previous Thread
Next Thread
Print Thread
Rate Thread
#29182 03/16/2011 3:53 PM
Joined: Mar 2010
Posts: 53
Member
OP Offline
Member
Joined: Mar 2010
Posts: 53
Bought the app and upgraded to 5.1.7 so I could use it. I was excited for on call documenting of messages.

Has anyone else struggled with syncing. It starts and goes so far then gets bumped off. I have several errors with syncing. It seems like any text or email bumps the sync.

I will let AC know just wondering if anyone else having similar problems.

Thx

Pete


P Sundwall
psundwall #29188 03/16/2011 4:15 PM
Joined: Sep 2003
Posts: 12,871
Likes: 33
Member
Offline
Member
Joined: Sep 2003
Posts: 12,871
Likes: 33
I would never sync.


Bert
Pediatrics
Brewer, Maine

psundwall #29195 03/16/2011 5:00 PM
Joined: Jul 2009
Posts: 85
Member
Offline
Member
Joined: Jul 2009
Posts: 85
Logmein ignition app or . . . just use the browser and logmein.com, which is free! smile

psundwall #29202 03/16/2011 8:00 PM
Joined: Mar 2010
Posts: 53
Member
OP Offline
Member
Joined: Mar 2010
Posts: 53
Logme in works on bigger screen but is a pain on my phone.

This app allows quick response to on call issues and allows documentation that uploads next sync.

You have to sync to get the info into your phone.

Is there a reason why you suggested not to sync Bert?


P Sundwall
psundwall #29214 03/17/2011 12:58 AM
Joined: Nov 2006
Posts: 2,084
Member
Offline
Member
Joined: Nov 2006
Posts: 2,084
Originally Posted by pvsjr5
Is there a reason why you suggested not to sync Bert?

Uh oh. Everyone get to higher ground. I feel a tsunami coming!


John
Internal Medicine
psundwall #29229 03/17/2011 10:57 AM
Joined: Oct 2004
Posts: 1,889
Member
Offline
Member
Joined: Oct 2004
Posts: 1,889
or, go out to take pictures of the tsunami!


Wayne
New York, NY
Hey, look! A Bandwagon! Let's jump on!
ryanjo #29248 03/17/2011 9:09 PM
Joined: Nov 2006
Posts: 2,084
Member
Offline
Member
Joined: Nov 2006
Posts: 2,084
Originally Posted by ryanjo
Originally Posted by pvsjr5
Is there a reason why you suggested not to sync Bert?

Uh oh. Everyone get to higher ground. I feel a tsunami coming!

Sorry if anyone was offended by the "tsunami" comment, in view of recent events in Japan. I wasn't thinking.


John
Internal Medicine
psundwall #29290 03/21/2011 2:42 AM
Joined: Sep 2003
Posts: 12,871
Likes: 33
Member
Offline
Member
Joined: Sep 2003
Posts: 12,871
Likes: 33
Simple. Just don't trust years of data with syncing seven patients from a nursing home. I just think you are much better off using remote or just using paper and putting it in later. I don't see many waves with that, John. I just gave an opinion.


Bert
Pediatrics
Brewer, Maine

psundwall #29302 03/21/2011 5:44 PM
Joined: Mar 2010
Posts: 53
Member
OP Offline
Member
Joined: Mar 2010
Posts: 53
This is a great App. It allows better documenting for those phone calls after hours which is a big liability. You can't escribe through it like you could with logmein but it flow easily and works!
Syncing first time is slow and gets dropped but after that it has worked ok.
Iphone dropped sync quickly but IPAD had no trouble!
Thanks AC.

Pete
FP Utah


P Sundwall
psundwall #29304 03/21/2011 5:50 PM
Joined: Sep 2003
Posts: 12,871
Likes: 33
Member
Offline
Member
Joined: Sep 2003
Posts: 12,871
Likes: 33
Can you tell me what the App is?


Bert
Pediatrics
Brewer, Maine

psundwall #29320 03/21/2011 10:30 PM
Joined: Mar 2010
Posts: 53
Member
OP Offline
Member
Joined: Mar 2010
Posts: 53
AC on call.
Look up amazing charts under Apps.

Pete


P Sundwall
psundwall #29321 03/21/2011 10:32 PM
Joined: Mar 2010
Posts: 53
Member
OP Offline
Member
Joined: Mar 2010
Posts: 53
You have to have 5.1.7 to use it and you have to turn on the mobile app under administrative options in the interface section.

Pete


P Sundwall
psundwall #29322 03/21/2011 10:33 PM
Joined: Sep 2003
Posts: 12,871
Likes: 33
Member
Offline
Member
Joined: Sep 2003
Posts: 12,871
Likes: 33
That would explain it. I am on 5.0.28 where I will likely be for the next two to three months.


Bert
Pediatrics
Brewer, Maine

psundwall #30214 04/26/2011 3:03 AM
Joined: Sep 2009
Posts: 2,981
Likes: 5
JBS Offline
Member
Offline
Member
Joined: Sep 2009
Posts: 2,981
Likes: 5
I understand that with 5.028 I cannot use the AC app. Is there anyway to use logmein? I can get to my desk top and into AC, but as a novice iPad user, I can't find a way to open charts, for example. How do macophiles live without a right-click?


Jon
GI
Baltimore

Reduce needless clicks!
psundwall #30215 04/26/2011 3:36 AM
Joined: Jun 2009
Posts: 1,811
Member
Offline
Member
Joined: Jun 2009
Posts: 1,811
With the LMI Ignition, you can swap the controls, so that you can two-finger pinch, or tap or right or left click.

The interesting thing is how it is a bit disorienting to switch between touch control, and esp. the dragging around the center as opposed to the typical finger scrolling.

I am thinking seriously of burning my last Verizon upgrade on a 4G Xoom. That should make LMI plenty fast.


Indy
"Boss"

Indy's Blog

www.BestForYourPractice.com
Our Name is Our Creed
psundwall #30216 04/26/2011 4:27 AM
Joined: Sep 2009
Posts: 2,981
Likes: 5
JBS Offline
Member
Offline
Member
Joined: Sep 2009
Posts: 2,981
Likes: 5
If I already have ignition, do I need to pay $30 for the app?


Jon
GI
Baltimore

Reduce needless clicks!
psundwall #30217 04/26/2011 4:33 AM
Joined: Jun 2009
Posts: 1,811
Member
Offline
Member
Joined: Jun 2009
Posts: 1,811
If you want the iPhone app as well, yep. Of course, you might be happy with just using LMI.

Are you making after-hours notes that you want appended to patient files?

Since you already use Updox, you could just send an email to your Updox practice email with the notes on that patient, and have it imported into the patient record in the morning.

Another option is a use a form on your patient portal, and send that through to your practice workspace.

Lots of options; you could also use public/private key encryption or send the practice a enciphered chart note using a one-time pad. But perhaps that is a bit too .... simplistic.


Indy
"Boss"

Indy's Blog

www.BestForYourPractice.com
Our Name is Our Creed
psundwall #30238 04/27/2011 2:05 AM
Joined: Jun 2009
Posts: 57
Likes: 1
Member
Offline
Member
Joined: Jun 2009
Posts: 57
Likes: 1
Indy,

I really like the idea of simply emailing a note via updox - there is no additional charge, email access is immediate on smart phones and available even when there is no internet access.

I don't have the app so i dont know what other documenting advantages there are. It would be of value having access to a pt's summary page (meds, pharm, etc.)

psundwall #30304 04/30/2011 3:21 AM
Joined: Apr 2011
Posts: 2
Member
Offline
Member
Joined: Apr 2011
Posts: 2
Syncing for my 10k + patients was a long process. Could not sync during office hours as it bogged down my entire network. Went back to vnc or teleport remote control instead.


Moderated by  ChrisFNP, DocGene, JBS, Wendell365 

Link Copied to Clipboard
ShoutChat
Comment Guidelines: Do post respectful and insightful comments. Don't flame, hate, spam.
Mark@AC: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time.
koby: yes what a combo new crop and AC reliable as Amazon......NOT
Mnemonic: A lot of fake stuff on Amazon, Just saying.
koby: but they take it back....NewCrops fixed
Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.
AmazingDave: 10/14. Multiple eRx failures. Anyone else?
JBS: eRx not working for us this morning 10/15 630am Eastern
JBS: Looks like its related to the migration - we completed it by NewCrops apparently doesnt think so
beagle: updox is downdox again, 10/15
JBS: updox back up... now if we can just reach Ac to restore eRx
DocMark: eRx is up for us but slow, unworkable
BrotherJon: eRx issue for many. New Crop and AC working on it.
ChrisFNP: yep, refills have crashed twice today
Dr M @ EmmFamPr: newcrop down for us also; and we did the migration; unable to send anything electronically
ChrisFNP: Any updates fr us in the CST area?
ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?
ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.
eriklloyd: 11/11/24 - Prescription failure for us. Anyone else experiencing issues?
Pinky: Yes. Prescriptions aren't going through.
beagle: anyone contact ac and get eta fix?
AMCS: Same
AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it
Pinky: It is working now. 1pm EST. 11/11/24.
Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.
tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.
tcosta: It almost never used to happen and now it's constant.
tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.
Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.
Bert: Can anyone tell me where the post is from AIDevelopment
ChrisFNP: Anyone else experinencing sloooowwww prescribing? 11/22/2024 1550CST
Reena: eprescribing has not worked for me all day
awcenter: Anyone having problems with escribe this morning
ChrisFNP: 12/16 very slow escribe but working
ChrisFNP: I think escribe is already on Holiday 12/20
beagle: Alas, random escribe slow downs unfortunately par.
DRMO: anyone else having problems with e-prescribing today? Had issue on Friday also, but it autocorrected. now back 12 30 24
ChrisFNP: can't validate for controlled
DRMO: AC support did a remote assist. problem fixed. TY
ChrisFNP: MIne corrected about 2 cst
Headcase: I cannot Rx Fioricet last few days, put in support ticket....
Headcase: This Fioricet thing probably is of limited general interest, but I was able to send generic...
Bert: This sucks
ChrisFNP: A/C meeting today at NOON EST
ChrisFNP: Meeting is 2/26/2025 should have an email with the invite
koby: does it matter if NewCrap is worse on a Friday than a Monday?
ChrisFNP: nope, both are busy for me
lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks
ChrisFNP: 3/18 Does anyone else feel like the prescibing is slower than usual?
ChrisFNP: AC meeting today if anyone is interested, 3/19
Who's Online Now
0 members (), 251 guests, and 27 robots.
Key: Admin, Global Mod, Mod
Top Posters(30 Days)
imcffp 4
Bert 4
ffac 4
koby 3
JBS 3
serene 2
Top Posters
Bert 12,871
JBS 2,981
Wendell365 2,363
Sandeep 2,316
ryanjo 2,084
Leslie 2,002
Wayne 1,889
This board is dedicated to the memory of Michael "Indy" Astleford. February 6, 1961 -- April 16, 2019




SiteLock
Powered by UBB.threads™ PHP Forum Software 7.7.5