Home Forums Discussions Feedback and Recommendations deleting old employees on message list

Is there a way to delete old users who are no longer in the practice to make our staff list shorter and avoid sending messages, etc to dismissed staff?

I think if you go into the administrative section and inactivate the user they will no longer get messages sent to "group boxes" or show up in the drop down box. Once a person leaves the practice you can go into the admin section, change their password (if you do not know what they have been using). Then sign into AC as that user and go through their in boxes, saved messages etc. to clean it out. I would recommend that you do that if for no other reason than to know what they haven't taken care of.

Deborah is completely correct.

But, I will never understand why I can't go into the admin section and actually delete the employee from the users. I will say that LORI LOSTPROV is one of my best employees, and she works for free.

Perhaps it is the same reason you can't delete a patient... medicolegal.

I think there may be actual database reason for this. The other databases I work with (also SQL based) have the same issue... I can make old users invisible and give then long garbage passwords, but I can't just eliminate them.

Probably not medicolegal. And, you couldn't do it with Access either. I don't see how it would be database. What good would Oracle or SQL do if once you enter data, you can never get it out -- short of going directly to the database.

The most likely reason is that any user including physicians are forever tied to data such as progress notes, and removing them may cause issues.

It used to cause issues with the scheduler if a doctor were deleted who had appointments. I think the best example would be if a staff member had 100 messages in his or her inbox. If you deleted them, you may not be able to access them. I am not sure if putting them back would just create an entirely new inbox.