Home Forums Discussions Problems Disappearing Data

Hello
I am a systems analyst but my wife is a physician in practice with several offices. Her office has been selected by the head of the practice to be the first to use the program, so she and a few midlevels have been struggling with learning the product on the fly with little instruction.

One issue they've run into is data disappearing after they've entered it. For example yesterday my wife had entered a detailed HPI, accidentally clicked away and all the data was lost. Same thing happened to a nurse practitioner with a note.

What are they doing wrong, and why is the user interface so unforgiving?

Thanks for your help!
JS Kirwin

Deleted Encounter notes can be recovered from the Messages window. At the top of the window there is a drop-down menu, defaults to "Inbox", but clicking on the down arrow will show up "Deleted Items". This should contain all of the items that were deleted or uncompleted by the user since signing on. The Deleted Items message box will empty if Amazing Charts is closed down or the user logs off.

Didn't she get a message when she was trying to navigate away from the open window before saving, warning her that the Encounter note had not been yet saved? These reminders can be toggled off and on under the EDIT menu at the top of each window (Edit>My Preferences>User Preferences, or Ctrl-U.

If she enters data in an Encounter note, but wants to save the uncompleted note to open another patient's record, send the uncompleted Encounter to herself as a Message. Then it will be saved in her Messages Inbox. To do this, when the note to be saved is open, click on the "Forward Chart" button at the lower right, and choose the her name from the list.

Hope this helps. I know that it is a daunting task to begin using AC without a manual, but ask away on this Board!

Ryanjo
Thanks for your help!
I'm forwarding the response to her office.

JS Kirwin

AC also has an emergency back up folder, but it will only keep the data for the last chart that was altered. IE if more than one doc is charting, the odds on it being there are slim to none.

John, I have never found notes in the message window, just messages. How would you delete a note and have it get there?


I agree, just remember that ctrl-s does this more efficiently.

Jon, you are correct. Only a Message with the patients chart attached can be retrieved from deleted items. A note that is started but never attached to a Message, just closed (overriding the warning box that opens as you try to close the un-saved note), will be lost. Thanks for the clarification.

I didn't know the Ctrl-S shortcut, good tip.

That control S tip is really nice. Is there somewhere that all of those shortcuts are listed?

In Amazing Charts go to Help -> Contents and search for "shortcut".

Carolie, do you know if there is any way to retrieve the last altered note (other than causing AC to crash, and then restarting it)?

If you look in the AC folder of the computer you have been working, you will find a text file called lastnotebackup which has the last note that was being worked on.

It is specific to that computer, and it is generated even without a crash.

Thanks Wendell.