Home Forums Discussions General Discussion FYI- It is not a problem but maybe a bug

In the AC system that I supported, a provider showed me something strange:
Sometimes, he tries to print the prescription to a printer and there is nothing coming out.

After making sure the Printer is working, I don't see why for this patient and for this medication, the printer does not do anything.

I click on the preview of the prescription which is like
an image what it would print. I saw something like an error in Insurance calculating.

At that time, the doctor realized thathe has ordered a medicine which is NOT COVERED BY INSURANCE.

A correct way would be to display the warning message something like:
"well, honorable doc, sorry but this Medicine is NOT covered
by Insurance ".

But for now, the system just walked away like nothing happened.


-------------- Do you have similar experiences ?

.

I have had the same experience where I had printed a prescription to the default printer only to note a few seconds later nothing had printed. I have usually just gone back and re-prescribed it and reprinted it.
I was thinking it was a printer glitch but now looks like an AC glitch?

It has only happened a few times, maybe 1-2/month (from my faulty memory)

Greg

I'm not sure the reason is what you suspect. We prescribe meds all the time not covered by insurance, and they print fine. There are periodic printing glitches, and I switch printers for a bit and all is well. I've assumed it was just another of the myriad gremlins that show up regularly.

Thank you for your email.
It is good to know that you have printed OK for non covered insurance before.

In my case, I previewed the prescriptions which should be printed. Instead of the prescriptions expected, it showed some formula about Insurance calculation. It also said cannot use the calculation formula.

What it may mean is the AC program processes the request of printing the prescriptions but in the preparation of the output, Visual Basic programs (I guess AZ used VB but it maybe another software language) cannot process further so it displays that error message.
There is no output to print because the program cannot create the output due to the error.
Since you can print other non covered insurance prescriptions, perhaps in your case the formula can show the result is 0 dollars of coverage but it did not reject.

It is all speculations though.

For Greg, if you can re-print it then likely it was the Printer problem on the previous time.
If you cannot print it, do the same process and Preview it.
If the preview shows an error in calculation
then please post that to this board.