Home Forums Discussions Problems Problems with crashing while importing

We never had this in v4 but are routinely having it in v5. When my staff is importing a lot of faxes into different patient's charts, it will often times crash and lose the file. Fortunately, this has happened enough that we quit automatically deleting the file after import otherwise we completely lost the file. Then what happens is the particular patient has a broken link/missing file when trying to click on it on imported items. This is happening at least twice per month and it quite disturbing. I think it happened once in a year with v4. My staff says it acts like it is getting overwhelmed with the speed/volume of importing and if they go really slowly in between patients, it seems to be better.

Anyone else seen this? I haven't contact support about it yet.

I have also found the Imported Items section of AC a weakness. I get crashes when importing and also the "blue wheel" (Windows 7 version of the hourglass). I also have problems clicking items from the list to view them in the display window (s-l-o-w) and sometimes crashes if you click on another item before your first item displays. An IT person told me he thought that AC and Acrobat Reader (I have version 9) don't play well together.

I've updated Acrobat Reader and it still does it. It actually does it without ever having to open a .pdf file.

Agree that sometimes its slow with Adobe and they may not play well.

Also when it imports but fails to actually import the file, I have a message in my inbox to sign of the document but the document isn't there. So apparently something messes up while actually grabbing the file and putting it in the database.

Oh well. It's frustrating. I've gotten very good at going to the Admin section and removing all the bad links with the import utility.

Hmm, try FoxIt pdf reader; it seems lighter. Did you know Adobe's reader does interactive 3D? Also, right click on (My) Computer, click Management, expand Event Viewer, click Application. Look for any errors with the same timestamp, check if they are Amazing Charts, or Adobe/IE.

This is driving us nuts. It has something to do with volume or speed I believe when importing the file. My front office person has it down to an art and she imports things one after another at a pretty good pace. Some days it does great. Other days it gets overwhelmed. She's just going to slow down and see if it will stop crashing. Must be copying too slow to the database and crashing that is all I can think. These aren't huge files and it is over an intranet so speed shouldn't be an issue...Oh well.

Travis,
Can you narrow the problem down at all? Does it happen when you scan and import? Import from Updox? Are they always PDF's? Are you saying that if you import several docs to the same patient it is fine, but switching patients causes the problem?