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Greetings!

Brand new to AC and this forum. I will be attending the ACUC next weekend and am trying to familiarize myself with AC prior to my arrival.

Is there a "new users" section to this forum? I have a ton of questions that pertain to how I am going to integrate AC into our practice.

I realize that just using the tutorials is a perfect place to start however I have very specific questions that I have not found any tutorial on point with.

We are a multi use practice...Infectious disease doctor, wound care clinic and IV antibiotic infusion center....all under one roof. Each of these components is attempting to use AC, but we are struggling with a variety of problems.

If anyone here can point me in the direction of the best place to start I would be most appreciative.

Thanks

If you have already searched the forum for your questions, and not found specific answers, best to simply begin posting questions!

As John says, post aware. But, only if I can ask infectious disease questions.

Welcome aboard. See you at the ACUC.

Welcome.

By way of introduction, I am a fairly new user of AC. I found many of my questions in starting AC and the EHR in general were pretty amorphous. However, I am also cursed with being that obnoxious kid who sat in the front of the class and raised his hand a lot, so you may find the responses I got helpful; I sure did.

You might want to check these links:

http://www.amazingcharts.com/ub/ubb...h/true/Re_Is_it_really_just_me#Post21389

http://www.amazingcharts.com/ub/ubb...ch/true/Re_Old_guy_New_program#Post20402

It was nice to chat with you at the conference Sky! As you discovered everyone in here is always ready to help in any way we can to answer questions and provide possible ways to make AC work in your office. You have a complicated one!

Likewise Carolie (and others) it was a pleasure to have met you all! I was both pleased and motivated by my time at the conference because of all your willingness to help and teach.

Yes, we do seem to have an out of the ordinary sort of practice and trying to integrate all of the parts of it are certainly a challenge.

I am "playing" with the program daily and utilizing the tutorials and the online Wiki. This is helping at least in the short term. I have encountered a couple of problems though that I am unable to find remedies for.

One of our staff is happily putting in patient information and opening charts with basic demographics. Easy Peasy so it seems. Today I was trying to call up a chart and I was told that it was in the message box called FrontOffice. Ummmm, I cannot locate any such message box. Is it a default thing or did the office person who originally downloaded this prgram install it in a secret file?

Any assistance in locating this file would be most appreciated!

I have never seen that - look in administrative area and see if their is a user by that name - also make a note and choose for destination from the drop downs and see if their is a mailbox by that name.....

in your message screen, at the top you will see "Inbox". That is a drop down menu set for your inbox. Look and see if you can see the "Frontdesk" in the drop down menu and if so, select it.

I have done both of those things and nowhere do I see a mailbox for Frontdesk. I have no idea what the previous person who was attempting to set up AC for us did, but we have found several things that just aren't right!!

Is there a way to retrieve this file that is sitting in some mailbox perhaps in the ether and reassign it to a current and viable mailbox?

Inquiring minds want to know.....

I think there might be a frontdesk box inside the order screen as a dropdown menu for where the orders should be sent.

If you go to view and then admin and then to the set orders section(bottom left). Then you look to the right where there is a drop down menu of where orders should be sent. One of the possibilites is a Groupbox(frontdesk). We don't use this but that is a way to try to get what you are looking for....maybe.

Skyr, here is an idea.... we recently tried to use the "group boxes" in messaging. So far, I have not found that it fits our particular work flow. This is primarily because the boxes are not organized the way we thought they would be. For example, I am a provider. So I would have thought that a message sent to "Group box (Providers)" would go to my Inbox. It does not. It goes to a separate box that I can access, but to see it, I have to go to the drop down menu that Wayne mentions above, in the messaging area, and select the "Providers" box. Not every user can see that box. Note that depending on the user, different choices are available in the drop down menu. So only certain people will see certain boxes.

So how does this impact on your situation? Be sure to go to EACH computer and look for the "Front desk" or "Front office" box. It may only appear on one computer.

It is very easy to send a chart to a groupbox inadvertently with the dropdown menu at the bottom of the message screen. I have mistakenly sent charts to a wrong mailbox before. I have been trying to get into the groupboxes and haven't found a way to do it. It would be nice to get rid of those boxes so that charts didn't end up there by accident. I'm not sure how to get into that mailbox but it must be somewhere in administrative options.

The Group Boxes can be accessed by clicking on the Inbox drop-down menu on the Messages screen; it's at the bottom of the drop-down. The menu box you have is tied to the level of access your user account has in the Admin section. If you're a provider or Mid-level you have the provider box, if you're a Nursing, you have the Nurses box, and if you're doing desk work, you have the Front Desk box. (I may be a little off on the names.)

I know of no way to remove the boxes, but if it's becoming a problem, remember that you can take the Inbox drop-down to Outbox to Retrieve the message you accidentally sent back into your Inbox.

Also, whenever you create a message you can just type the last initial of your staff until their name pops up so you don't have to use the drop down, and I believe, when using the Orders screen the last Nurse you used will automatically be selected.

Ben....you can forward to the frontdesk or other groupboxes but you cannot get into that mailbox to get things out. If you forward an incomplete/unsigned encounter(for example) in error, to that box instead of your own. How do you get it back? The drop down is only an option to forward to. We can get to our own inbox and outbox but cannot get into the frontdesk box. I have lost entire encounters because if I forward to my own mailbox, the groupbox for the front desk is right next to my name and if I'm in a hurry I can send it there in error. I now know to use control S but when I'm busy I tend to just go fast and have difficulty learning a new way like control s even though its easier.

To retrieve a message you sent, go to your "Outbox" and select the message. At the bottom, a box will say "retrieve your message". Click that and the message returns to your inbox.

I see. St. Lawrence does Jon's point help? I pointed that out too, but not as clearly.

If you want full access any messages or charts that got sent to the Front Desk box set your front desk employee to the level below Nursing, then that employee will be able to access the box from the Messages/Inbox drop-down. The same as you can access the Providers box from that menu. You can change their security level by going back to Admin, Add/Edit Users (bit fuzzy on the wording), then select the user from the menu.

Has this helped you access the box?

It helps but I'd really like to get into those boxes and see what I might have sent there when I first started using version 5 and clean them out and get rid of them. I think it will need some admin, Add/Edit users and I'm afraid to go there on my own.

It should be safe. Even if you inactivate your own account, you will still be able to reactivate it, and you won't lose any data, even your messages.

See my PM for a quick look at how to check the box.

This is the answer to Skyr dilemma. I just did it myself to check those groupboxes and make sure they were empty. Thanks Ben.