Home Forums Discussions Problems Using Group Mailboxes

This maybe a dumb question, but we are trying to use the group mailboxes and can't seem to figure it out. Ideally I would like to eliminate all personal mailboxes, except our provider, and just assign people to each group mailbox. We only have three staff members, one is the front desk, one is our CMA and then I float between the two. It would be nice to open the nursing group box to help make phone calls, etc. Can someone give me a hint on how to set it up?

When you go into user setup under administrative options you just need to choose nursing for everyone - then use the group e-mail - open it and you will able to check it. The problem is that you will still want to use personal ones for things that you need each person to reply to - for instance you send an e-mail to each person about payroll or timecards and want them to each see it and reply - probably should use personal one. But if you want callbacks all sent to group then anybody in that group could log on and do.

So each person can only be assigned to one group, is that correct? I guess that makes sense, but it would be nice if we could sign up for different ones as we all do more than one job in our little solo practice!
Thanks!

I guess I would put everyone as nurses- that lets you start notes, do addendums, answer phone calls, etc.

Are there limits to the lower (secretarial or auditor levels)? Can they not do emails or look at charts?

I like the nursing box so that I can make phone calls, room patients, assist the MD when our regular CMA gets over booked.

My next problem that came up as I was trying to fix this is this; when I set it up, I set our nurse up as a provider so that she could sign off on a few things that really did not need MD sign off ( we were scanning in old charts, rx refill requests that he already signed on, etc). It also provided a slot on our schedule for her so we could schedule our blood draws, Ha1c, PT/INR, preg tests, etc. Now that I took her off provider so that we can share a mailbox, I lose those scheduling slots. Any suggetions?

Ryanjo, there is a setting in the admin that allows you to turn on increased security. You may be able to get that behaviour if you wish.

ErinB, I've read rumors here that there is to be changes to the scheduler. Until then, I think it will be okay to create a Dr. Time Slot, No Scripts to solve your problem. I believe you will be able to copy the schedule over to keep your past schedule slots in order.

Hi guys, by guys.