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Posts: 840
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#19749
03/12/2010 5:56 PM
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Joined: Nov 2007
Posts: 26
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OP
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Joined: Nov 2007
Posts: 26 |
hi,
just got off the phone with a beverly who answers the tech support line. i do not know why she answers the tech support line as she offers no help whatsoever. anyone have similar experiences with her?
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Joined: Jul 2009
Posts: 110
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Joined: Jul 2009
Posts: 110 |
Hi Sambo
Sorry to hear that you're disappointed with Beverly's response. Beverly is a new receptionist with us and not a technical support representative. She fields and triages calls for AC. We're in the process of implementing a new phone system that will provide our users/clients with direct access to a technical support representative when the selection is made.
We expect this to be implemented in early May. Thanks for your patience until then.
Trish
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Joined: Sep 2009
Posts: 2,989 Likes: 5
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Joined: Sep 2009
Posts: 2,989 Likes: 5 |
Sambo,
We have found tech support to be nothing less than excellent. We generally start by initiating a chat, and always get a quick, helpful response. I would suggest that you try that route, rather than calling.
Jon
GI
Baltimore
Reduce needless clicks!
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Joined: Feb 2009
Posts: 215
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Joined: Feb 2009
Posts: 215 |
I agree, they are great via live chat!
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Joined: Sep 2003
Posts: 12,897 Likes: 34
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Joined: Sep 2003
Posts: 12,897 Likes: 34 |
I have found support to be very good.
No matter how bad your experience is, there is absolutely no reason to put someone's name on the board. That is just uncalled for. Then you go on to ask others to write their bad comments.
I would suggest you apologize to her on the board.
Bert
Pediatrics
Brewer, Maine
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Joined: Aug 2004
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I agree with most above - I use the online chat (although not often) and have always found them to be great. Phone calls to
AC have always been difficult and I don't think that is a great way to get support - the online ping is great and other than one time when there were issues with a release I have always found them to be fast.
P.S. Anyone tried calling for a prior auth for a med from an insurance company and feel that they are better than AC ---- that is one we should all complain about.
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Joined: Feb 2008
Posts: 24
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Why don't you use LIve support?
Live support is quick and very helpful. They log me in to my computer with remote access and most of times deals with the issues quick and efficient.
Alan Chang Kim, MD
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Joined: Nov 2007
Posts: 26
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Joined: Nov 2007
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bert,
support is usually good! i mention this encounter by name because of how different it was from my usual experience.
BTW, my name is on the board and so is yours! this is not an anonymous forum. i mention names as the experience is with a particular person....i do not wish to generalise the issue to the collective. my solicitations from others is the perpose of a forum; sharing information and opinion, right???
thank you though for your opinion!
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