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#18394 01/12/2010 3:52 PM
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Satis Offline OP
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During installation of the new update I get an internal Error 2343!
Any ideas?

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I uninstalled version 4 (using control panel) - error went away and installed fine. I also on my system found that I had to have my other computers logged off AC to make the install work, although AC said that did not always happen.


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I found that I had to uninstall earlier V5 (some computers did not uninstall V4 and I had to use and outside program (revo, free) to remove it because the installer was gone. That should make the 2432 error go away.


Wendell
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Thanks for the info on error 2343. I run XP pro on each computer, and 4 of the 9 needed the uninstall of v4 to get past the error. Then it worked fine.

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Originally Posted by Satis
During installation of the new update I get an internal Error 2343!
Any ideas?

This is so common that it would make sense to mention this in the version 5 upgrade installation instructions for XP computers.


John
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