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#18115 12/31/2009 5:07 PM
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Bill Offline OP
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I am disappointed there was no improvement in the import process for AC. I find it much easier to browse for a file and then import it than to get everything positioned so I can drag it. But then you can't free type in the item type box and you have to choose one of the extremely limited preloaded options very few of which I use then go back and edit it. At least, I would like to be able to choose my own category types just like we do for tracked items. This seems very basic to me and I can't believe we have come this far without that feature. I would consider this aspect of AC to be one of its major weaknesses and I hope this will be addressed soon. Thanks.


Bill Leeson, M.D.
Solo Family Medicine
Santa Fe, NM
Bill #18124 01/01/2010 1:28 AM
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The import process is also a common cause of AC crashing. Not better than version 4 either, unfortunately.


John
Internal Medicine
ryanjo #18132 01/01/2010 5:49 PM
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When do you have it crash ? My wife imports tons of items and it never crashes. I wonder if it is a difference in methods....


Steven
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Steven #18133 01/01/2010 5:53 PM
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I import mucho; never had a crash. I have never tried the drag-n-drop method of import.


Peter
"1 Doctor, 0 Staff"
Internal Medicine
SoloMio #18134 01/01/2010 7:12 PM
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I use the sign off screen...very rarely crashes. Using the drag and drop method, will crash more frequently. Lots of crashes trying to assign imported items to folders and editing the title also.


John
Internal Medicine
ryanjo #18135 01/01/2010 8:12 PM
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Bill Offline OP
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Well, perhaps the problem is the way I am doing it and not AC. Here is what I do. Please let me know if there is a better way:

outline the relevant patient. open up imported items. click on "import new". Import from the scanner or import file. Choose "other" under item type. name the item under item subject. Import Items. Then in the pt's imported item box. Find the file I just imported. Right click and edit. then rename the item type to a category that is meaningful e.g. Labs, consult letters, old office notes, etc.

This seems like more steps than should be necessary. Is there a better way? Thanks.















Bill Leeson, M.D.
Solo Family Medicine
Santa Fe, NM
Bill #18143 01/01/2010 9:27 PM
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I am anxious to hear responses to this. As I learn about AC, I repeatedly feel "there must be a better way" as we do some of the simple processes that are repeated hundreds of times (like this one).
We import the same way and it seems like a lot of steps. The only (small) improvement I can suggest is that once you highlight the patient, "F9" takes you to the import page.


Jon
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Reduce needless clicks!
JBS #18155 01/02/2010 3:20 PM
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Item type can be changed but it will required just another step.
After you import the item you click edit and there you can change the name of the item type folder. I found this one day by accident.


R. Arjona MD
Internal Medicine
GAMA #18504 01/15/2010 7:32 PM
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Still wish for nested folders. Becomes cumbersome after years of importing. Wish I could drag and drop OUT of AC. I've been consolidating historic results into single PDF files but sure is time consuming with combining, deleting, etc... Wish I could default folders CLOSED. Haven't noticed any change in this in V5


Bill Lien, M.D.
billl #18516 01/16/2010 3:19 PM
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Originally Posted by billl
Still wish for nested folders. Becomes cumbersome after years of importing. Wish I could drag and drop OUT of AC. I've been consolidating historic results into single PDF files but sure is time consuming with combining, deleting, etc... Wish I could default folders CLOSED. Haven't noticed any change in this in V5

I agree. I got acknowledgement of this issue from Tech Support months ago, but nothing happening so far.


John
Internal Medicine
ryanjo #18531 01/17/2010 2:37 PM
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This has also been a wish of mine for many years. Why have years and years of single mammograms, etc?


Leslie
Hospital Employed Physician Who Misses The Old AC

"It's a good thing for a doctor to have prematurely grey hair and itching piles. It makes him appear to know more than he does and gives him an expression of concern which the patient interprets as being on his behalf. "
Leslie #18631 01/21/2010 6:23 PM
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Yes, now that we are directly importing labs, the list gets long quickly.


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Mark@AC: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time.
koby: yes what a combo new crop and AC reliable as Amazon......NOT
Mnemonic: A lot of fake stuff on Amazon, Just saying.
koby: but they take it back....NewCrops fixed
Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.
AmazingDave: 10/14. Multiple eRx failures. Anyone else?
JBS: eRx not working for us this morning 10/15 630am Eastern
JBS: Looks like its related to the migration - we completed it by NewCrops apparently doesnt think so
beagle: updox is downdox again, 10/15
JBS: updox back up... now if we can just reach Ac to restore eRx
DocMark: eRx is up for us but slow, unworkable
BrotherJon: eRx issue for many. New Crop and AC working on it.
ChrisFNP: yep, refills have crashed twice today
Dr M @ EmmFamPr: newcrop down for us also; and we did the migration; unable to send anything electronically
ChrisFNP: Any updates fr us in the CST area?
ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?
ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.
eriklloyd: 11/11/24 - Prescription failure for us. Anyone else experiencing issues?
Pinky: Yes. Prescriptions aren't going through.
beagle: anyone contact ac and get eta fix?
AMCS: Same
AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it
Pinky: It is working now. 1pm EST. 11/11/24.
Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.
tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.
tcosta: It almost never used to happen and now it's constant.
tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.
Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.
Bert: Can anyone tell me where the post is from AIDevelopment
ChrisFNP: Anyone else experinencing sloooowwww prescribing? 11/22/2024 1550CST
Reena: eprescribing has not worked for me all day
awcenter: Anyone having problems with escribe this morning
ChrisFNP: 12/16 very slow escribe but working
ChrisFNP: I think escribe is already on Holiday 12/20
beagle: Alas, random escribe slow downs unfortunately par.
DRMO: anyone else having problems with e-prescribing today? Had issue on Friday also, but it autocorrected. now back 12 30 24
ChrisFNP: can't validate for controlled
DRMO: AC support did a remote assist. problem fixed. TY
ChrisFNP: MIne corrected about 2 cst
Headcase: I cannot Rx Fioricet last few days, put in support ticket....
Headcase: This Fioricet thing probably is of limited general interest, but I was able to send generic...
Bert: This sucks
ChrisFNP: A/C meeting today at NOON EST
ChrisFNP: Meeting is 2/26/2025 should have an email with the invite
koby: does it matter if NewCrap is worse on a Friday than a Monday?
ChrisFNP: nope, both are busy for me
lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks
ChrisFNP: 3/18 Does anyone else feel like the prescibing is slower than usual?
ChrisFNP: AC meeting today if anyone is interested, 3/19
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