Home Forums Discussions Problems Losing charts with sync

We are two provider office and we have had some problems with the sync feature. My partner and I both see patients and leave at seperate times. We also return at seperate times. She is an early bird. We were losing her charts and couldn't understand why. Then this morning, after I stayed late yesterday, my charts were missing. All I can figure is that when she did her sync yesterday and I stayed to complete charts, that when she returned this morning her resync erased my late night charts. Has anyone else noticed this? I have have not been syncing before I leave and she has not been losing charts.

I would never use the sync feature. LogMeIn or nothing.

same thing happened to me once. without understanding why it happened i observed that it occurred when I tried to sync a lab while I had a chart open. since then, I only sync when my incomplete charts are safely tucked into the inbox and have had no further issue with syncing. the one time i did sync while one chart was open it not only wiped out the chart i was working on but all of the charts in the inbox.

I actually had saved the charts, signed off and printed so they should have been on the server but.......... they are gone! We have not lost any charts since we decided to not use sync. Thanks Bert I had been using LOG ME IN free, now my partner is but she has to get used to the delay.

YW. What is she using for Internet connection.

She lives in the country and is using a wireless server of some sort. She is too far out for cable or DSL. I am sure it is not Direct or Dish.

Probably Motorola radio devices for wireless internet access. We have some of that in our area.

Not sure but she says it is painfully slow. I sent this in as a bug via AC. How often do they check in to these or can someone from tech post something here? I am thinking I will have her use sync and I will only put in stuff on days she does not need to work from home.

I am just not a big sync fan ever.

I wonder if this is related to the problem I started having with sync of the escripts written back to AC. Most often with new scripts, but also with refills, the entire system would lock up and I would have to use task manager to close AC. Luckily my last note was usually saved, I did lose a few notes that way.

"I am just not a big sync fan ever."

So what do you recommend for someone who takes a laptop to 2-3 "satellite" sites each week? What is the best way to take AC with you and maintain patient data? I can see you are a fan of LogMeIN, but I am afraid remote access to the program via the internet will prove to be too cumbersome. I will be using an assortment of wireless and wired internet connections which I am afraid will make the program intolerably slow (for me on the laptop and the staff back at the office). Are my fears ungrounded?

Sync and take your chances. Maybe it's changed but I did extensive research on syncing. It had huge problems. If one person makes a change in a med, and then you change the med, it is overwritten, etc. I can look into again, but I have never been extremely enamored by it. I would do a backup before every sync.

You should be able to RDP or RWW or VNC or LogMeIn over your wired connected to your server and get a rather good connection. Let me think about it some more. Do you have a Virtual Machine such as VMWare?

http://www.vmware.com/vmwarestore/h...VMW_OTHER_WORKSTATION-HOLIDAYSALE-GLOBAL

Great deal on VMWare Workstation 7. I paid $189 for Version 6. This is $132 but you must buy two. I may even be willing to buy another one. Not sure yet.

Sure Microsoft has a free one. Not a fan. And, you can get free VMWares, but Workstation is the best (in my opinion).

Please understand that you must have a license for any OS you put on. But, it's very, very nice for a experimental environment for working on syncing, etc. Nothing to do with the rest of your network and you can take as many "snapshots" as you want such as 1) Before AC, 2) After install, 3) Before sync, 4) After sync and go back within seconds to any point and try again.

Personally, $132 plus a cheap XP makes a lot of sense when you are talking about working with VERY important data. Nothing beats a "sandbox" to work with. Sure, you can create a hardware "sandbox," but there is something about clicking on an icon and opening a virtual machine right on your desktop that you can load as many OSs as you want.

Bert, I think that's an awesome price for a great piece of software, but how does that help him as far as having access to patient data and not having to sync?

It allows him to set up a virtual machine, install whatever his operating system is, install AC in one or two different places and sync to his heart's content. I know I did it multiple, multiple times just for fun about 18 months ago. You can search it.

I think it kind of goes along with testing backups. I have seen quite a few posts from users testing backups.

You can do it with your own machine by just making your own machine the database temporarily. In those instances, I change the extension to the database on the real server to something like Amazincharts.obama so there is no screwing that up.

I, personally, would not do sync without testing it myself over and over for two reasons:

1. To make sure it works as advertised, and
2. To make sure I understood exactly what I was doing

And, like anything else in a test environment, I would try it every which way possible.

If you don't test it, you're going to screw it up.

OH AND I JUST READ YOUR QUESTION AGAIN. IT DOESN'T DO ANYTHING TO MAKE YOU NOT HAVE TO SYNC. IT JUST HELPS YOUR MAKE SURE YOUR SYNCING WORKS PROPERLY.

Thanks Bert, the IT people came out to her house and change out "a tower thing" and now it is faster--HMMMMMMM