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#14844 07/10/2009 5:52 PM
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cfdoc Offline OP
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I have used AC since 2004 in a server environment. my IT tech just installed AC 4.0 on my server. Why isnt AC4 any faster?

cfdoc #14854 07/11/2009 3:51 PM
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It is faster. Much faster. I think I would talk with your IT tech.

How much RAM on your server?


Bert
Pediatrics
Brewer, Maine

Bert #14873 07/14/2009 8:46 PM
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He just upgraded to 4 gigs of ram. I haven't gotten a call back from support. But it is still just as slow.

cfdoc #14874 07/14/2009 9:05 PM
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Mine is not any faster either. I was afraid to complain.

Leslie


Leslie
Hospital Employed Physician Who Misses The Old AC

"It's a good thing for a doctor to have prematurely grey hair and itching piles. It makes him appear to know more than he does and gives him an expression of concern which the patient interprets as being on his behalf. "
Leslie #14878 07/14/2009 9:54 PM
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That's a bit strange. I am afraid I can't think of anything else as I am not a SQL expert.

I would contact support. I have found that the Chat method is quickest, although they should get back to you within a day especially since we are having this price increase.

Have you noticed, though, that there is a new user listed at the right with the name: Tech_Support. If you click on him/her it brings you to his/her profile where you can PM or email.

I am not sure why this user wasn't introduced.


Bert
Pediatrics
Brewer, Maine

Bert #14881 07/15/2009 2:57 PM
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Open Amazing Utilities, select Advanced from the upper left, choose "test speed to/from database". Do this on your slow workstation and on your server. I get a little less than 3.0s from this workstation which seems too high. This might give your tech a start.

When we were having this problem with Amazing Charts on 3.7 it was because we had saturated our SOHO Netgear switch. It might be a network issue for you too.

HTH

Last edited by BenjaminSerrato; 07/15/2009 2:59 PM.
BenjaminSerrato #14891 07/16/2009 2:20 AM
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Good suggestion Benjamin. I forgot about that. Very nice.


Bert
Pediatrics
Brewer, Maine

Bert #14892 07/16/2009 9:13 AM
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Well, other than the time it takes to open AC the first time every morning, I really have no issues with the speed. I thought it was pretty fast before V4 and I simply have not noted any increased speed. I do wish my imported Excel and Word sheets would open more quickly however.

Leslie


Leslie
Hospital Employed Physician Who Misses The Old AC

"It's a good thing for a doctor to have prematurely grey hair and itching piles. It makes him appear to know more than he does and gives him an expression of concern which the patient interprets as being on his behalf. "
Leslie #14906 07/16/2009 2:34 PM
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Word and Excel will always be slow no matter what application there are in. They are just slow to open because of Microsoft.

As far as speed, to give you an idea, in V3, it would take about 3 to 4 seconds for a patient's chart to open, where in V4, it takes about a second. The script writer opens up much more quickly as well.


Bert
Pediatrics
Brewer, Maine

Bert #14907 07/16/2009 3:40 PM
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Hmmm...mine never opened that slowly. Bert, maybe your system is just a little bit too chinzy and outdated. smile

Leslie


Leslie
Hospital Employed Physician Who Misses The Old AC

"It's a good thing for a doctor to have prematurely grey hair and itching piles. It makes him appear to know more than he does and gives him an expression of concern which the patient interprets as being on his behalf. "
Leslie #14908 07/16/2009 3:44 PM
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That must be it.


Bert
Pediatrics
Brewer, Maine

Bert #14913 07/17/2009 1:08 PM
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I first upgraded to gigabit router and network cards which improved V3 quite a bit then a couple weeks later went to V4 which also increased the speed.

I agree with Bert, charts open more quickly, you can open the billing section of the patient chart much more quickly (used to take 10 sections now about 2-3)

My system is probably outdated, definitely chinzy, but does work well smile Probably not as good as Bert's tho

I did have a problem couple months after installation where computers had trouble connecting to AC. I ultimately isolated the problem to a bad network card (cheeeeep gigabit Airlink from Fryes) on the main computer. Once I corrected that, we were in the running again.


Wendell
Pediatrician in Chicago

The patient's expectation is that you have all the answers, sometimes they just don't like the answer you have for them
Wendell365 #14918 07/17/2009 2:31 PM
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Some suggestions, all of which may help and none of which may help:

First down load this screen shot and make sure that when you go into SQL Server Configuration Manager (there are other things such as studio that sound the same), you see something like the screen shot listed here:

http://www.box.net/shared/641s27xf1a

On your clients, you should NOT have SQL server in any capacity (except possibly SQL writer) on your computer. You can check in three places:

1. Start menu -- you would see it there
2. Add/Remove Programs -- you would see it there
3. Finally your services (which if you don't know what or where they are, you should. Many ways to get there but easiest way is to go to "Run" on your Start menu and type in "services.msc" without the quotes and hit enter. There should be no service with SQL. Look under SQL and under MSSQL, although SQL writer may be in there.

(Just for a learning experience, go to the "main computer" and all three of these places should show the SQL servers.)

RAM should look like this:

XP = at least 1GB
Vista or Win7 MUST have at least two
Your main computer should have 4GBs (remember with 32 bit -- which I know you have, the computer only "sees 3.2GBs -- with 64 bit it can see up to 64 bit. You can see where we are headed).

Remember or know that 2 x 2GBs is better than 4 x 1GB -- trust me.

Also, while my server will run for weeks without a reboot, SQL just eats up memory and sometimes leads to memory leaks, although debatable. For fun, check Task Manager, Performance Tab, and look at Physical Memory on top right of the bottom grey portion. The total should reflect what you have in the machine while the available is what you have, well, available.

If you look at Processes Tab, you will see that SQL Server takes up most of your RAM. Some would argue that it doesn't.

I should have installed SBS 2008 as I could have put in 3,16, 32 or 64 of RAM. Then it wouldn't have been an issue.

AS Wendell says, move to a GB switch, Netgear or Linksys, make sure you have at least Cat5e -- if you need to upgrade, to go Cat6 -- one day there will be fiberoptics. Each computer will need a GB network card, which will run about $15 to $50 depending on name brand or not. Make sure if you have a card that your motherboard doesn't already have an embedded GB Ethernet card (NIC).

While 100MB/s vs 1GB/s probably won't make that much difference with the amount of data coming from the SQL databases, it will help on larger file transfers.

As far as the above, add memory to "main computer" first. You can go to your computer's manufacturer's site and look up your config or look directly at the memory or go to www.lavalys.com and download Everest Ultimate Edition. The trial version is helpful but, as with most trials, is a tease, and will find your RAM but will not identify it for you.

The Corporate Edition will work with databases and networking. Very helpful software. Other advantages of Everest (Lavalys) is it will print out a complete and thorough configuration of your system so you can send it to a knowledgeable computer person, e.g. someone on the boards other than I if you need help.

Finally and probably the best method for memory detection and compatibility is to go to one of the leading manufacturers of memory such as Kingston or Crucial. I like crucial at www.crucial.com. They have all sorts of self help tools and scanners to identify your memory or you can use their live chat.

As Benjamin suggested using the Advanced tools on the utilities section, you can check the difference between the main computer and your network computer. If one is 1 second, and the others are 5 seconds, there is a big network problem. But, this may not be helpful if you don't have your "main computer" at optimal conditions, e.g. enough RAM, CPU, etc.


Bert
Pediatrics
Brewer, Maine


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