Home Forums Discussions Problems Other AC V. 4 Issues

Hi,
I upgraded to v 4 yesterday which was a seemless process. I have a W2000 server as the main computer and 7 workstations in our local network.

Since upgrading, I've encountered some issues including:
1. I keep getting an error report each time I back up offsite, therefore cannot backup
2. Each time I open my practice managment software, EThomas, I also trigger a Windows installer window labeled ACPrerequisites. "Please wait while Windows configures ACPrerequisites. It then asks me to search for the ASPrerequisites.msi installation package. When canceled, it gives me an Error 1706 message. I click cancel for at least 5 times before the box disappears and EThomas opens.

Help

We had the same error, My onsite IT Guy had us uninstall our inter office messaging system and that stopped the error. AC Tech support worked on it and was to call us back the next day but havent yet. SO for now we are without our instant messaging system. I know it doesnt help you with a solution but for me it helps knowing it wasnt just us! Good luck!