Exactly. And, thanks for making it much clearer. Sure, in a lot of situations, I/We should just not make the comment about the "moron" or something less offensive, but many times it is just hard to resist. And, then there are the "tweeners."
Your secretary messages you that you still haven't called Mrs. Johnson, and she is getting upset. Sure, you could just call her again and thank your secretary for the timely message.
But, you find it necessary for your own well being to reply, "I will call her, but I have called her eight times over the past two days, and her phone is disconnected or it has been busy!
That's actually useful information for your receptionist if she gets a call back from Mrs. Johnson, but not something you really want in the chart.
I don't know. I don't know if it's something others want or if it's feasible. I would envinsion something like:
Patient: (J. Smith) Subject: Wants call back
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Non-saved message: Blah, blah, blah
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OK, thanks, I will call him this evening.
