Steven,
I am sorry that I cannot help. I am not aware of a pure software solution to help this issue, especially where the problem seems to lie within the hardware of the Canon device you are using.
If the device itself cannot forward a received fax to your network, then the issue lies within the device. Hence you need a different device. Worse yet, from what you describe, even if you could make it forward faxes to your network it would still be printing paper copies?
Not only is that consuming resources in copy/paper costs, but also staff labor (i.e. staff wages) scanning in everything.
I would suggest considering a true networked fax that can send and receive faxes via your network.
User Bert and I use a Muratec 1430 networked fax/copier/printer/scanner. It is not the only device out there, there are many more. It works well for our needs. I receive all faxes from the Muratec to my server, where they arrive as .PDF files. These are reviewed, dealt with, and filed. I save hundreds per month in saved copy costs and staff labor whose efforts go elsewhere to the betterment of my practice rather than filing paper all day.
If I understand your situation, it is this that you are seeking.
If that is the case, get a new device that has the capabilities you are looking for and I think you will be pleased.
