If I sat down with a notepad and went through my day; I would like come up with dozens of small things that I would like to see improvements in but honestly - overall, where I would like to see improvement is in the aesthetics and layout.
The burden of being married to an Art Director for a major marketing company is seeing things through the lens of an artist. And the reality is; pretty and shiny sells and we will excuse the subtle problems and limitations in a system that we find pleasant and palatable. We joke around in our clinic when things go wrong; Is it being AMAZING? And we giggle.
In all reality, we all secretly love the ease of the charting system. And it's honestly a fairly robust product overall that we are comfortable with and have found our way to work around any of it's shortcomings. But as the Office Manager; it's lacking in a lot of the basic functions that I need from it like inventory options, more diverse population functions, a more intuitive record release and referral options, and tailoring to our specific patient needs......but I think those things are manageable given how deeply entrenched we are in Amazing Charts and with the recent addition of Updox.
The overall encounter experience is pretty polished for us. It's the ancillary services; orders, labs, referrals, release records, transitions of care, and the overall aesthetic that I would love to see y'all focus on. But that's just the thoughts of an Office Manager that walked into dysfunction that's also married to an artist.
