What would I like Harris leadership to know?
As users of a Harris EMR, our futures are tightly connected to the future of the company. We spend all day working with your product, and we rely on it for our professional success. We need you to continue to develop, improve, and support it. You need us to feel that the EMR is an asset to our practice, and to spread the word that it is a great product. A static, outdated program will not serve any of us well. Nor will one that keeps up with various mandates and programming requirements without true improvements in the user experience.
Toward that end, we need to communicate. In both directions. Harris needs to inform us about the development process and the overall trajectory and goals that you have in mind for the product and for its users. Harris also needs to actively seek out our opinions on the current and future state of the product. How can you know which of our needs are being met (and which are not) without a proactive effort to learn about our experience?
Harris has some great employees. Committed, smart people with good ideas and good intentions. Leadership needs to give those people the resources they need to identify and implement improvements in the development process, in the EMR itself, and in delivery of support.
