Help us track down the biggest pain points in daily use.
This is actually a really good point.
Back in the early days, as we struggled to adapt to the EMR, the "pain points" were obvious. Now we have gotten accustomed to them. So much so that it can be hard to identify the things that are challenging or even just annoying. If we let ourselves focus on these things everyday, we would go nuts. It can be tough to take a step back and figure out what really needs improvement.
That may actually drive some of the LACK of response to users to the question "what do you need".
