This is an issue with the Windows 10 Creators update (1703) and InstallShield, a third party application we use to compile the installer.
I created the setup to associate checking / Installing .NET Framework with the packages that actually require it. The first is Crystal Reports, as reported above, the second is SQL Server 2012, that only installs on your main computer.
The only work around for this currently is to run the installer for Crystal Reports so that InstallShield thinks that it doesn't have to check for the prerequisite of that package.
InstallShield has acknowledged that this is a problem and it is fixed in a newer version of InstallShield used to create the installer that we deliver to you. InstallShield reported that the process is sitting waiting for a response from the OS but it never comes, and hence the hung install.
It should be fairly easy to work around this for now, at least for the client machines. The main machine will require someone from Client Services / Tech support to assist you to install SQL Server 2012 and configure the AMAZINGCHARTS instance correctly.
For clients:
- Navigate to C:\Users\<username>\AppData\Local\Downloaded Installations\{1F23896A-A487-C52D-A108-F3691BBE59C7} (AppData is a hidden folder, type the path into your Windows Explorer address bar or enable hidden items in folder options)
- Run the install for CRRuntime_32bit_13_0_1
- After setup for Crystal Reports completes run the setup again.
We have upgraded our install compile to use InstallShield 2016 and when 10.0.1 releases this problem will be resolved.
There is still a problem with Windows Server 2016 that I reported to InstallShield where it doesn't enable .NET Framework 3.5 and the install hangs as well. However, in this case if the user manually enables the feature using the server feature / roles wizard, the setup continues correctly. Note, that Amazing Charts doesn't officially support Windows Server 2016 yet, but I still test that the installer can complete successfully on this Windows platform.
Amazing Charts did test the install thoroughly before release but the creators update for Windows 10 was not available during testing.
NOTE: If Crystal Reports and SQL Server are already installed, then this shouldn't be an issue. The .NET Framework 3.5 check only occurs if these two packages need to be installed. So upgrades for current mains and clients should run successfully. This is why Tom's solution to install 6.3.3 works. Version 6.3.3 was created using Wise Installer, and the process to check for .NET Framework was much different. It was created prior to Windows 7 and enabling features using the OS DISM installer rather than just running a .exe from Microsoft.
