I thought I would share this and save some others the hassle. It came from AC product manager.
I still don't understand how a confirmation coming the AC reminders product should be programmatically different than a manual confirmation using the AC GUI which used to sync with the Updox calendar, or a confirmation from the updox portal which used to sync with the AC database calendar. I dont understand why AC reminders needs to communicate with updox? This seems so lame to me.
Chris Conrad via amazingcharts.onmicrosoft.com
12:34 PM (14 minutes ago)
to me
Hi Al
I reviewed the case notes. Amazing Reminders is integrated with AC to confirm appointments. Updox scheduling access the appointment in our database but they do so independent of any integration from our end and Updox doesn?t recognize the existence of Amazing Reminders so the two applications will never be able to communicate with each other. Honestly this question has never been brought to my attention so I had to do a little digging into the cause myself. I?m sorry but due to the low demand at this time I don?t believe this is a feature that we could consider enhancing. We do update the appts in AC with a flag saying they are confirmed, and Updox has access to that flag so it may be something they could do on their end. Have you mentioned anything to them yet about this?
Regards
Chris
