I've been using Updox reminders for a few months now. It seems to work as intended but I have not seen any improvement in no-shows over my staff just calling the day before. One problem is the reminder comes up as an Ohio number so a lot of patients assume it is baloney and don't answer. We contacted Updox to see if there is a work-around and they never got back to us.
The staff likes it since it takes some of the burden off of them but otherwise I don't see a big advantage so far.
Randy, you can have Updox change that so that the caller ID is the number to your office.
