Paul, you'll like this one. Yesterday Anthem sent a representative in to do their routine chart audit (because I refuse to copy or fax charts and send it to them. If they want the info they have to pay someone to come get it. I am not using my staff to do their work). The woman was given a very nice and quiet place to sit and we did pull the charts for her. Once here, she asked if she could use our copy machine to make some copies of charts. She was emphatically told "NO", not unless she reimbursed us $.05/page. First of all, I am not using my ink and paper and machine for them to aquire their data and secondly, her presence in the front office would have made it way too crowded. She huffed a little but completed her audit and left. Now, had I been totally paperless, I wonder how this audit would have transpired. I still would have made them send someone to the office but then would she have tied up one of my computer terminals to aquire the info she needed? And, would I have even trusted her enough to get on my computer and use the software? I don't give them an inch. The harder I can make it on them the better.
Leslie
