Previously, when a patient called, I recorded the discussion in the messaging section, which was saved in the "Past Encounters". It was easy to review later. Click the "Past Encounters" and it was all there. It could be easily printed/faxed together.
For example: Before Updox: I would see a patient for seizure once. Following that, I may record 10 patient conversations regarding adverse effects, medication changes, etc. over the next few months. ER doc calls. Patient had another seizure. I look at "Past Encounters" and everything his right there. One mouse click and all the records are faxed over.
After Updox, the patient now communicates through the portal. After each conversation is over, I "Send to EHR". Now, it lands up as a .pdf in the imported items section! Depending upon who is filing, it could land up in any of the folders.
Same situation after Updox: ER physician calls. I look in the past encounters and there is one encounter. Dig through the imported items and find random messages in different folders. ER physician asks me to fax over records. I get ready to rip my two strands of hair still remaining.
AC please create a default "Patient Messages" Imported items folder for Updox. Even better: please have the messages save in the "Past Encounters".
Any other work-around recommendation from the board will be greatly appreciated! Thank you in advance.
