Ok folks, I have an update. Tech support spent about ten hours on this without an answer. Then I was contacted by Clayton Wade, Tier 3 support. He went over the system very methodically and generated a new error that occurred only when the letter writer opened. The error had to do with a font... ??? He was excited about this error and I am thinking what the heck does a font have to do with the program crashing? Well, it had everything to do with it. Clayton repaired the font file and viol?, the error went away. It appears that the corrupted font file was preventing patient's file from opening, causing all kinds of computer mayhem! Well, Clayton its my new hero. This has been a nightmare and I hope this is the last time I see of that faceless AC bug technician. with the cool Clark Kent glasses
