I don't refill meds, I don't redo PT scripts, I don't go over MRI and CT results without appointments. If patients don't like it, they can call around, other sports doc and orthos do exactly the same thing.
The reason i won't go over MRI and CT results on the phone is simple, they don't listen to half of what we talk about and then i get 10 calls about the same MRI..my time is valuable, i love answering pts questions but am not going over the same results and the options over and over again on the phone.