We have had success with collections, but more success with requiring a credit card/debit card left on file with a written agreement that we can charge it for balance dues. No matter what you do, you have to make the choice of
1) Losing some patients who don't want to pay you.
2) Letting some patients get away with not paying you.
Patients who feel they can abuse or lecture you or anyone on your staff concerning your policies should be dismissed.
After awhile, you have a self-selected panel of patients that respect you and your staff, are reasonable, and who pay you properly for your services. If they decide they don't like your services as provided, they will calmly explain that and go elsewhere, rather than cause a disruption with the intent of forcing you to do whatever they decide you should do (and how they decide it should be done).
Also, requiring the credit/debit card on file makes your accounts receivable just drop through the basement!
