I just had another patient who called wanting a refill of some Norco. Has not been in for 3 months, and I require being seen at least 4 times a year for chronic pain patients, usually more often than that. I asked my receptionist to set up an appointment for him, and he was very rude and went 'on and on' with her about how he should not have to come in and listen to someone barely older than him 'lecture' him about safety of opioids. He wants a direct call back by the physician.
Question: Would you even call him back? (He has already been told he needs an appointment for a refill.) Just send him letter explaining the policy? Normally I would just call but it sounds like this may result in drawn our argument.
