Al, I agree whole heartedly that over-reliance upon IT professionals is in error. We need to know our systems and learn to fix them, or at least enough to keep them working.
The original poster of the message could consider subscribing to ExpertsExchange, a very inexpensive online tool to email experts in the fields of computers and IT. Answers typically get back to posters very quickly. I use it all the time and ExpertsExchange has saved me MANY a time.
